Office Assistant I, Full-Time
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At a glance
Requirements
Credentials this posting asks for.
Job overview
UPMC is hiring an Office Assistant I, Full-Time. The Office Assistant I at UPMC Kane supports the Clinic by efficiently scheduling patient appointments. This role involves assisting customers in person and over the phone, providing information, and communicating with various departments. The assistant obtains and enters complete demographic and insurance information for patients.
Key focus areas include Verify necessary information and records in the medical record and computerized scheduling system, Schedule, coordinate, and reschedule patient's appointments, and Relay necessary messages to staff and providers.
Successful candidates bring High School Diploma Or GED and Act 34. Important skills include Scheduling Patient Appointments, Providing Information, Communicating With Departments, Obtaining Demographic Information, Entering Demographic Information, and Obtaining Insurance Information. Preferred (not required): Medical Terminology, Word Processing, and Computer Experience.
Skills & qualifications
Skills
Qualifications
Full job description
UPMC Kane is hiring a full-time Office Assistant to support the Clinic - this position is consistently scheduled Mon-Fri, 7:30am-5:00pm
Purpose:
Responsible for making and scheduling patient appointments in an efficient and timely manner. Assists customers in person and on the phone, providing information, and communicating with various departments. Obtains and enters complete demographic and insurance information.
Responsibilities:
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Verify necessary information and records in the medical record and computerized scheduling system.
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Schedule, coordinate, and reschedule patient's appointments. Relay necessary messages to staff and providers.
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Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
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Maintain clean, orderly waiting area including beverage area and reading materials.
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Prepare patient charts for upcoming appointments.
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Answer telephone, screens calls, takes messages, and provides information.
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Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
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Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing.
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Answer questions regarding patient appointments and testing.
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Complies with all UPMC Health System policies and procedures.Maintain strict confidentiality related to medical records and other data.
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Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.
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High school diploma or GED is required.
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1 year work experience, preferably in a medical office setting.
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Knowledge of medical terminology preferred.
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Word processing and computer experience preferred.Licensure, Certifications, and Clearances:
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Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
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