Member Engagement Representative
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At a glance
Job overview
Snap Fitness is hiring a Member Engagement Representative. Snap Fitness 24/7 Iowa Colony seeks friendly, reliable Member Engagement Representatives to be the first face members see, handling check‑ins, tours, member service, facility upkeep, content support, administrative tasks, and community outreach at a brand‑new, locally and veteran‑owned club.
Key focus areas include Greet members warmly and check them in using the club management system, Welcome prospective members, give club tours, and support the sign‑up process, and Answer questions and handle basic member inquiries in a friendly, professional manner.
Important skills include Positive Welcoming Attitude, Reliable and Punctual, Strong Communication Skills, Customer Relationship Management Software, and Point-of-Sale Systems. Preferred (not required): Fitness Industry Experience, Customer Service Experience, and Social Media Content Creation.
Skills & qualifications
Skills
Qualifications
Full job description
Benefits:
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Free gym membership
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Bonus based on performance
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Competitive salary
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Flexible schedule
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Wellness resources
Job Description
Snap Fitness 24/7 Iowa Colony is seeking friendly, reliable Member Engagement Representatives to be the first face our members see. This is a great part-time opportunity to join a brand-new, locally and veteran-owned club and be part of a founding team. This role reports directly to the Club Manager.
Responsibilities
• Member Check-In - Greet members warmly and check them in using our club management system.
• Tours & Sign-Ups - Welcome prospective members, give club tours, and support the sign-up process.
• Member Service - Answer questions and handle basic member inquiries in a friendly, professional manner.
• Facility Upkeep - Keep the entire club, including the front desk, lobby, floor, bathrooms, offices, studio, recovery rooms, and entryways, clean, organized, and welcoming.
• Content Support - Occasionally help capture photos or short videos of the club and members (with consent) to support the club's social media presence.
• Administrative Support - Assist with light administrative tasks as needed.
• Local Community Outreach & Sponsor Events: Support setup, and customer engagement at local and Snap Fitness sponsored events.
Schedule & Club Details
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This is a 24/7 club. Shifts may include early mornings, evenings, and/or weekends.
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Our club operates cashless, all transactions are handled electronically.
Requirements
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A positive, welcoming attitude.
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Minimum 18 years of age.
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High school diploma or equivalent.
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Reliable and punctual.
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Comfortable using customer relationship management software and point-of-sale systems.
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Strong communication skills.
Preferred / A Plus
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Previous fitness industry experience is a plus, but not required, just a genuine interest in people.
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Previous customer service experience.
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Comfortable helping create or appear in social media content is a plus.
Compensation & Benefits
Pay: $13.00–$16.00 per hour.
Benefits: Free gym membership, flexible scheduling, annual sales goals based bonuses.
Growth Path: At Snap Fitness 24/7 Iowa Colony, we like to promote from within. This is a ground-floor opportunity with a brand-new, locally and veteran-owned club, with real potential for growth as we expand.
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