Card Services Specialist
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At a glance
Job overview
Stock Yards Bank & Trust is hiring a Card Services Specialist. Provides clerical processing and customer service support for cards, supporting the bank’s mission, vision, and regulatory compliance while handling account setup, card production, and related administrative tasks.
Key focus areas include Answer incoming phone calls from internal and external clients, Monitor email inboxes and respond to requests via Outlook and phone, and Setup new accounts, perform maintenance, and produce and mail card plastics.
Important skills include Communication, Problem-Solving, Excel, Outlook, Microsoft Word, and Self-Motivated.
Skills & qualifications
Skills
Qualifications
Full job description
Compensation
$
Hours Per Week
40
Number Of Positions
1
Job Description
Job Title: Card Services Specialist I
FLSA Status: Non-Exempt
Department: Card Services
Hours of Operation: 40 Hours per Week
General Job Summary:
Provide clerical processing and customer service support for cards.
Organizational Duties and Responsibilities:
Support the mission, vision and philosophy of the Bank. Complies willingly with all organizational policies and procedures.
Support all functions that maintain compliance with regulatory agencies.
Essential Duties and Responsibilities:
Answer incoming phone calls from internal and external clients
Monitor email inboxes, respond to requests via Outlook and phone
Setup new accounts, perform maintenance, produce and mail plastics - utilizing software and equipment for instant issuance of cards
Maintain and monitor card stock
Process credit card payments
Balance and reconcile General Ledger accounts
Audit fraud disputes and track Bank losses
Research and analyze card functionality for clients – address concerns and articulate issues/solutions
Other Functions (as needed):
Maintain procedural updates related to Cards (as needed)
Special projects as required
Working Conditions:
All job functions are performed daily at employee’s workspace using various computer applications and printers.
Minimum Job Requirements:
Education: High School diploma or GED
Experience: 1 year of banking experience preferred
Specific Skills:
Ability to communicate complicated ideas simply - in writing or verbally
Proficient problem-solving skills
Maintains appropriate risk exposure for Bank
Working knowledge of Excel, Outlook, and Word
Self-motivated, dependable, detail-oriented, and eagerness to learn
Specialized:
Operational knowledge of cards and software associated with production and maintenance of them
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Primarily sedentary work performed in an office environment
Ability to sit for extended periods of time while working at a computer
Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment
Ability to speak clearly and hear well enough to communicate with clients, team members, and vendors via phone, video, and in person
Visual acuity sufficient to read computer screens, printed documents, and financial data
Occasional standing, walking, bending, or reaching
Ability to lift and carry up to 10–15 pounds occasionally (e.g., files, office supplies)
Place of Work
On-site
Requisition ID
49091
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