Customer support
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At a glance
Job overview
inyad is hiring a Customer support. inyad is seeking a Customer Support Specialist to enhance brand and product visibility. This role involves building relationships and communicating with potential customers via social media platforms. Key responsibilities include answering customer questions through various channels, responding to social media inquiries, and collaborating with internal teams. The specialist will also develop new ways to engage customers and maintain customer support documentation.
Key focus areas include Answer customer questions via email, chat, or phone (Facebook Messenger, WhatsApp, etc.), Answer comments on social media and respond to inquiries by connecting with internal teams, and Create new ways to excite and engage customers (branching documentation, interactive email signatures, proactive email campaigns).
Important skills include Email, Chat, Phone, Facebook Messenger, WhatsApp, and Social Media.
Skills & qualifications
Skills
Full job description
inyad is looking for a Customer Support Specialist to increase our brand and product's visibility, through building relationships and communicating with potential customers using popular social media platforms.
- Answering customer questions as they come through email, chat, or phone (facebook messager, WhatsApp, etc.)
- Answering comments on social media and responding to inquiries by connecting with internal teams
- Spending time out of the queue to create new ways to excite and engage our customers, for instance: branching documentation, interactive email signatures, or proactive email campaigns.
- Maitaining documentation related to customer support
- Strong ability to work individually as well as part of a team.
- Good written and oral communication skills (Classical Arabic, French and English)
- Extremely rigorous, punctual and well organized
You've read the whole posting — now see how you match it.