Client Success Representative
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At a glance
Job overview
Zenner & Ritter Home Services is hiring a Client Success Representative. Zenner & Ritter is seeking a full-time Client Success Representative in Lancaster, NY. This role involves being the trusted voice of the company, creating positive customer experiences, and making a daily impact. The position offers an opportunity to build a rewarding career with a team that values contributions.
Key focus areas include Be a primary contact for customers, Create positive experiences from initial outreach, and Assist with service calls.
Successful candidates bring Customer Service Experience, Pass Background Check, and Pass Drug Screening Test. Important skills include Helping People, Staying Organized, Creating Exceptional Customer Experiences, Professionalism, Accurately Documenting Information, and Customer Service Excellence. Preferred (not required): Call Center Experience.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Lancaster, NY, USA | Hourly | 19-29 per hour | Full Time
| [Health, dental, and vision] [Paid time off (PTO)] [401(k) with a company match] [Life insurance] [Bonus structure] [Employee Assistance Program (EAP)] [Growth opportunities] [Short- and long-term disability] [Company parties] [Company phone and uniforms]
Do you take pride in helping people, staying organized, and creating exceptional customer experiences? If so, Zenner & Ritter is looking for a full-time Client Success Representative to join our team in Lancaster, NY. This is an opportunity to become the trusted voice of a well-established company, make a real impact every day, and build a rewarding career with a team that values your contributions. Apply today!
Pay: We offer our Client Success Representative a competitive wage of $19-$29 per hour.
Benefits:
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Health, dental, and vision
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Paid time off (PTO)
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401(k) with a company match
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Life insurance
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Bonus structure
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Employee Assistance Program (EAP)
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Growth opportunities
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Short- and long-term disability
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Company parties
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Company phone and uniforms
WHAT WE'RE ALL ABOUT
We have been a trusted name in home services for over 90 years, and we're continuing to grow! We're not just offering jobs-we're offering long-term careers. As the largest residential heating and cooling company in Western NY, we're expanding our services to include plumbing, electrical, energy, and green technology solutions. Whether you're interested in management, accounting, sales, customer service, or technical roles, we have opportunities for you to join a team committed to innovation and exceptional service. With flexible scheduling, excellent benefits, supportive team members, and a strong focus on career development, Zenner & Ritter is the perfect place to grow! Join us!
WHAT WE'RE LOOKING FOR IN A CLIENT SUCCESS REPRESENTATIVE
If you meet the following criteria, we want you as our Client Success Representative!
- Customer service experience
Customer service experience in a call center is a plus!
DAY-TO-DAY
As our full-time Client Success Representative, you'll be a primary contact for customers, creating positive experiences from their initial outreach. You'll assist with service calls, attentively address their needs, and coordinate next steps with professionalism. Additionally, you'll engage current customers about maintenance opportunities to foster strong relationships. Accurately documenting key information will ensure a seamless experience for customers and team members.
If you're ready to join a company that values customer service excellence, professional growth, and teamwork, we want to hear from you. Our initial application process is fast, simple, and mobile-friendly. Apply today!
Must have the ability to pass a background check and drug screening test.
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