BDC Administrator
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At a glance
Job overview
Lithia & Driveway is hiring a BDC Administrator. The BDC Administrator, also known as an Appointment Setter/Call Center (Internet & Phone Sales), uses selling ability, phone manner, and email communications to schedule client appointments. This role involves handling inbound and outbound calls, conducting follow-up calls, and striving to increase customer service satisfaction. The administrator will report to the Sales Manager.
Key focus areas include Answer all incoming phone calls and schedule a sales appointment, Contact Internet Customers by email, phone, and text to schedule a Sales appointment, and Determine with the Sales Department if you kept the appointment and what the outcome was.
Successful candidates bring 3+ Years Sales Experience, 3+ Years Telemarketing Experience, and High School Graduate Or Equivalent. Important skills include Selling Ability, Phone Manner, Email Communications, Handling Inbound Calls, Handling Outbound Calls, and Follow-Up Calls.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Dealership:L0709 DCH Montclair Acura
Montclair Acura
Appointment Setter/Call Center (Internet & Phone Sales)
The appointment setter (or BDC Admin) uses their selling ability, phone manner and email communications to get clients in the door. Required tasks include handling Inbound and Outbound Calls, with follow-up calls and with a commitment to increase customer service satisfaction with every customer.
You will report to the Sales Manager.
This is an on-site position in Verona, NJ.
Essential Duties:
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You will answer all incoming phone calls and schedule a sales appointment.
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You will contact Internet Customers by email, phone, and text to schedule a Sales appointment.
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You will determine with the Sales Department if you kept the appointment and what the outcome was.
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Exceed monthly goals.
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Other responsibilities as assigned.
Qualifications:
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3+ years experience with sales or Telemarketing.
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3+ years of experience in the following fields: phone sales, business development, customer service, preferable.
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Provide information to all potential clients/customers.
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Work individually or in a team.
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Computer experience and able to type.
Est. Annual Compensation: $55,000 - $75,000
Actual pay offered may vary depending on experience, job-related knowledge/bonus/commission, location. Information about LITHIA's comprehensive benefits can be reviewed on our careers site at https://www.lithiacareers.com/
Benefits:
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Competitive pay
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Medical, Dental and Vision Plans
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Paid Holidays and PTO
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Short and Long-Term Disability
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Paid Life Insurance
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401(k) Retirement Plan
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Employee Stock Purchase Plan
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Lithia Learning Center
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Vehicle Purchase Discounts
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Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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