Manager, Financial Counseling-Remote (Tri-County Area)

Remote

North Miami, FL

Full time

R100094862

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here (https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER\_eRecruiting\_ApplyforaJob.pdf) .

The University of Miami/UHealth Department of Clinical Access has an exciting opportunity for a full-time Manager, Financial Counseling.

Core Job Summary:

The individual in this position will be responsible for overseeing the dynamic operations of the Patient Benefit Advising call center, serving as a vital link that integrates all patient access entry points within the extensive UHealth System, encompassing both the UMMG practice and the Hospital Division. This position supports UHealth’s vision, mission, goals, and objectives by providing financial counseling services that are patient-centric and contribute to increased upfront collections and cash flow that are vital to the financial success of the organization.

Core Responsibilities:

• Manages and directs the resources and operational activities of the On-site Patient Access Financial Counseling team that are responsible for assisting patients in understanding their insurance benefits and self-pay responsibilities, as well as collecting and/or arranging for payment plans in accordance with established policies and procedures.

• Establishes departmental goals and objectives, and develops policies and procedures to accomplish objectives.

• Communicates new, and changes to existing policies and procedures.

• Sets priorities and organizes the workflow in order to ensure a smooth patient flow.

• Reviews and monitors the work of subordinates and productivity reports to ensure that the quality and quantity of work performed meet established goals set for timeliness and quality of work output.

• Identifies opportunities for improvement and participates in quality improvement initiatives.

• Monitors and reviews the Department Activity Report (DAR) and work queues prior to the date of service to determine if each patient has been properly verified and financially cleared.

• Resolves work problems utilizing operational, technical, and program knowledge.

• Serves as the primary resource for the Patient Access team with regard to problems, interpretation, and application of insurance benefits, contracting, and financial counseling policies and procedures.

• Responsible for hiring, evaluating, counseling, and disciplining assigned team members.

• Provides on-the-job training and ensures team members are properly trained. Identifies training gaps and develops a plan to address them as needed.

• Responsible for the ongoing training and communication of changes in policies and procedures.

• Assists in the development, implementation, and monitoring of the annual operating budget, ensuring that operations are managed within established guidelines.

• Performs other duties as assigned, including but not limited to any and all Patient Access-related duties.

Supervision Exercised:

• Position reports to the Director of Patient Access Training and Data Integrity

Supervision Exercised:

• 24 Patient Benefit Advisors

Minimum Qualifications/Special Demands:

• Undergraduate degree in business, finance, or equivalent combination of education, training, and experience. Master’s degree preferred.

• Minimum 5 years of demonstrated competency in healthcare management experience that includes extensive knowledge and understanding of insurance eligibility and benefits, contracting, and financial counseling.

• Work requires knowledge of accounting, finance, and business management, and the ability to prepare clear and comprehensive oral and written communications.

• Extensive knowledge of policies, procedures, systems, and equipment relating to pre-admission, billing, and collection, regulations, and guidelines pertaining to third-party payers and self -pay balances.

• Computer-literate with proficiency in Microsoft Excel

• Ability to develop policies, procedures, processes, and programs aimed at increasing upfront collections.

• Develop a budget and monitor expenditures in compliance with budgetary guidelines

• Ability to analyze data and interpret statistics to create a variety of narrative, statistical, and collection reports, including trend analysis, to identify opportunities for increased collections.

• Excellent interpersonal skills necessary to provide leadership in team building endeavors; to collaborate with other managers and directors in support of hospital and practice goals and objectives; to establish and maintain effective, cooperative working relationships with internal and external customers, including patients and their families, support staff, managers, directors, senior leadership, faculty, and insurance payers.

Core Qualifications:

Bachelor’s degree in relevant field requiredMinimum 5 years of relevant experience required

Knowledge, Skills and Abilities:

• Operational Management: Optimizes day-to-day operations and processes for efficiency and effectiveness.

• Organizational Development: Ability to implement strategies to improve organizational effectiveness, engagement, and manage change.

• Financial Oversight: Knowledge of financial operations and management.

• Team Leadership: Ability to create and maintain a cohesive and productive team environment, build positive working relationships and work collaboratively with others.

• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.

• Communication: Strong verbal and written communication skills to convey ideas clearly and persuasively.

Any relevant education, certifications and/or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff

The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.

The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride.

The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.

Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.

The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.

With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.