Overnight Closer
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At a glance
Job overview
Planet Fitness is hiring an Overnight Closer. The Overnight Closer (Member Services Representative) at Planet Fitness is responsible for creating a positive member experience by providing superior customer service to members, prospective members, and guests. This role involves handling front desk activities, responding to inquiries, and maintaining club cleanliness. The Overnight Closer will also be responsible for closing the day's shift and preparing bank deposits.
Key focus areas include Greet members, prospective members and guests, providing exceptional customer service, Handle all front desk related activities, and Answer phones in a friendly manner and assist callers with a variety of questions.
Successful candidates bring High School Diploma Or GED Equivalent and Must Be 18+. Important skills include Punctuality And Reliability, Exceptional Customer Service Skills, Strong Listener, Empathize And Problem Solve, Demonstrate Diplomacy, and Appropriate Behavior And Language. Preferred (not required): Basic Computer Proficiency, Passion For Fitness And Health, and Upbeat And Positive Attitude.
Skills & qualifications
Skills
Qualifications
Full job description
Benefits:
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Employee discounts
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Free uniforms
Job Summary
The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.
Essential Duties and Responsibilities
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Greet members, prospective members and guests, providing exceptional customer service.
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Handle all front desk related activities including:
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Answer phones in a friendly manner and assist callers with a variety of questions.
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Check members into the system.
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New member sign-up.
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Take prospective members on tours.
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Facilitate needed updates to member’s accounts.
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Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
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Assist in maintaining the neatness and cleanliness of the club.
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Close shift for that business day.
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Create a bank deposit for next day.
Qualifications/Requirements
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Customer service background preferred.
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Basic computer proficiency.
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A passion for fitness and health.
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Upbeat and positive attitude!
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Punctuality and reliability is a must.
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Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
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Strong listener with the ability to empathize and problem solve.
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Demonstrate diplomacy in all interactions while using appropriate behavior and language.
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High School diploma/GED equivalent required.
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Must be 18 years of age or older.
Physical Demands
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Continual standing and walking during shift.
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Continual talking in person or on the phone during shift.
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Ability to work 3rd shift (overnights).
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Must be able to occassionally lift up to 50 lbs.
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Will occasionally encounter toxic chemicals during shift.
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