Technician Sr., Retail Service Maintenance
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Job overview
Giant Eagle is hiring a Technician Sr., Retail Service Maintenance. The Retail Service Maintenance Technician II provides break/fix support for IT hardware in retail locations. This role involves troubleshooting and implementing permanent resolutions for customer hardware issues, installing and maintaining hardware, and providing documentation and guidance to customers. The technician also participates in the IS Service Desk, offering 24/7 support and configuration assistance.
Key focus areas include Respond, troubleshoot and implement permanent resolutions to customer hardware problems in a timely manner., Install and maintain hardware at all Giant Eagle, Inc., and its subsidiaries and divisions., and Provide documentation and guidance to ensure customers have knowledge of hardware operations..
Successful candidates bring 3-5 Years Hardware/Software Installation Experience, 3+ Years Microsoft Windows Workstation Software Support Experience, and A+ Certification. Important skills include Microsoft Windows Workstation Software. Preferred (not required): Troubleshooting, Hardware Installation, Hardware Maintenance, and Documentation.
Skills & qualifications
Skills
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Full job description
Job Summary
As a Retail Service Maintenance Technician II, you will be responsible for providing break/fix support on IT hardware in retail locations.
Job Description
Experience Required: 3 to 5 years experience working with hardware/software installation preferably in a retail environment, 3+ years experience supporting Microsoft Windows workstation software. Experience Desired: Experience handling small to medium projects Education Desired: Associates Degree Certification or Licensing Required: A+ and/or MCDST Certification Travel Required: Regional - Daily, More than 50% Lifting Requirement: Up to 100 pounds
Job Responsibilities
- Respond, troubleshoot and implement permanent resolutions to customer hardware (desktop, laptop, printing, mobile computing, POS hardware and audio-visual) problems in a timely manner.
- Install and maintain hardware at all Giant Eagle, Inc., and its subsidiaries and divisions to ensure efficient Company operations.
- Provide documentation and guidance to ensure that customers have knowledge of network, personal computers, POS Hardware and audio-visual hardware operations.
- Actively participate in the Giant Eagle IS Service Desk by assisting with 24/7 support to answer customer questions or identify and assist in resolving system problems in a timely and efficient manner, ensuring customer requirements are met. Provide configuration and provisioning support when required.
- Provide feedback on software documentation, guidelines and installation procedures to facilitate ongoing support and maintenance.
- Ensure all policies and standards on IT hardware in retail locations are enforced and practiced.
- Work with appropriate departments to test, monitor and participate in the installation of all other ancillary software, updates and upgrades.
- Participate in the testing, configuration and rollout of applications, software and systems as needed to ensure customer requirements are met and that documentation is accurate and kept up to date.
- Maintain cognizance of all internal standards and procedures, industry trends and new technologies to ensure customer requirements are met in an efficient and cost-effective manner.
- Prevent unauthorized access to information, assets or restricted areas and report any attempts.
- Ensure preventative maintenance programs are performed.
- Maintain current knowledge of trends and developments related to technology hardware and software.
- Participate in departmental project teams and task forces designed to streamline workflow and/or resolve issues.
- Mentor other retail service technicians and ensure standards are followed.
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