Technical Field Specialist
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At a glance
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Job overview
TSMG is hiring a Technical Field Specialist. Join the team as a Technical Field Specialist to test pre-release mobile hardware and software in various transportation environments, including cars, buses, trains, and planes. This role ensures top-tier data collection, device performance, and operational reliability in real-world conditions. Responsibilities include configuring devices, tracking inventory, conducting field test sessions, monitoring device functionality, and documenting results.
Key focus areas include Configure devices (IOS, accounts, apps, connectivity) to spec, Ensure devices are ready for field deployment, and Track inventory and stage equipment for upcoming field sessions.
Successful candidates bring 2-3 Years Technical Support/Testing Experience, 1+ Year QA Testing Or Support Experience, and Valid Driver's License. Important skills include iOS, Excel, Google Sheets, Communication, Collaboration, and High Responsibility.
Skills & qualifications
Skills
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Full job description
About the Role
Join the team as a Technical Field Specialist and play a vital role in testing pre-release mobile hardware and software across a variety of transportation environments—including cars, buses, trains, and planes. You’ll help ensure top-tier data collection, device performance, and operational reliability in real-world conditions.
Key Responsibilities
- Configure devices (IOS, accounts, apps, connectivity) to spec and ensure they’re ready for field deployment
- Track inventory and stage equipment for upcoming field sessions
Field Sessions (In the Vehicle):
- Travel to designated locations and transport modes (cars, buses, trains, planes)
- Run ~90 minute test sessions on mobile/wearable tech in motion
- Monitor device functionality, connectivity, and data flow; troubleshoot issues on-site
- Capture logs, escalate defects, and keep operations running smoothly
Post-Test Wrap-Up:
- Verify that collected data has synced with backend systems
- Produce session documentation: results, app issues, logs, and downtime
- Suggest improvements to testing workflows
Requirements
- Bachelor’s degree, or 2–3 years of hands-on technical support/testing experience
- At least 1 year of QA testing or support experience with mobile apps/devices
- Proficiency in mobile & web tech (Excel/Sheets; SQL, JavaScript a plus)
- Excellent written and verbal communication—able to collaborate with cross-functional teams
- Reliable travel capability with a valid driver’s license and ability to use multiple transport modes
- High responsibility, flexibility, confidentiality mindset, and strong interest in tech
- Clean driving record and criminal background
Why Join?
- Work on the cutting edge of mobile and location-based tech
- Gain diverse field experience across different transport modes
- Collaborate with industry-leading engineers and project managers
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