Representative I, Patient Access-Full tme-Days-Clinton
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Trinity Health is hiring a Representative I, Patient Access-Full tme-Days-Clinton. The Representative I works a 12‑hour day shift three days per week with rotating duties across the switchboard, admitting, and emergency department, providing patient‑focused service, handling registration, insurance verification, and financial liability collection while adhering to compliance and safety standards.
Key focus areas include Research, collect and analyze information, Identify opportunities, develop solutions, and lead through resolution, and Collaborate on performance improvement activities.
Successful candidates bring 1+ Year Customer Service Experience. Important skills include Research, Collect Information, Analyze Information, Identify Opportunities, Develop Solutions, and Lead Through Resolution.
Skills & qualifications
Skills
Qualifications
Full job description
Employment Type: Full time Shift: Day Shift
Description: 12 hour shift 6a-6p works 3 days a week and every 3rd weekend Will rotate between Switchboard, Admitting, and ED
Join the MercyOne Family! We are looking t o hire a Representative I
As a Representative I at MercyOne , you will Researche, collect & analyze information. Identifies opportunities, develops solutions, & leads through resolution. Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Responsible for distribution of analytical reports.
Schedule:
- 36 hours per week- 12 hour shift 6a-6p works 3 days a week and every 3rd weekend Will rotate between Switchboard, Admitting, and ED
Purpose: Provides patient focused customer service. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families & physician offices.
Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.
Education:
Minimum Qualifications
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High school diploma or equivalent.
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HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
Additional Qualifications (nice to have)
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Medical terminology required & knowledge of diagnostic & procedural coding
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Insurance verification with the ability to explain benefits, secure necessary authorizations
Colleagues of MercyOne Health System enjoy c ompetitive compensation with a full benefits package and opportunity for growth throughout the system !
Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care .
Want to learn more about MercyOne Genesis? Click here: MercyOne Genesis | Stronger. Together. As One!
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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