General Manager - CONCORD
Hand & Stone Massage and Facial Spa
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At a glance
Job overview
Hand & Stone Massage and Facial Spa is hiring a General Manager - CONCORD. The company seeks a high-impact, performance-driven General Manager to lead the team and business, emphasizing people‑first servant leadership, strong culture, exceptional guest experience, and driving sales, revenue, and profitability while owning spa performance and developing a consistently results‑delivering team.
Key focus areas include Oversee spa operations and overall performance, Drive sales growth, membership performance, and profitability, and Manage key metrics, reporting, and P&L ownership.
Important skills include Communication, Leadership, KPI Management, and People-First Mindset. Preferred (not required): P&L Management.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Benefits:
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401(k)
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401(k) matching
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Bonus based on performance
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Competitive salary
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Dental insurance
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Employee discounts
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Health insurance
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Opportunity for advancement
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Paid time off
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Training & development
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Vision insurance
Hand & Stone Massage and Facial Spa – CONCORD (8915 Christenbury Pkwy, Concord, NC 28027) is seeking a high-impact, performance-driven General Manager to lead both the team and the business.
This role is ideal for a people-first, servant leader who can build a strong culture, deliver an exceptional guest experience, and drive sales, revenue, and profitability. You’ll own spa performance while developing a team that consistently delivers results.
Lead the Business
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Spa operations and overall performance
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Sales growth, membership performance, and profitability
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Key metrics, reporting, and P&L ownership Build the Team
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Recruit, hire, and retain a high-performing team
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Lead, coach, and develop your team with a people-first mindset
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Build a culture of accountability, engagement, and service excellence
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Ensure a World Class Client experience (WCCE) across all touchpoints Drive the Results
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Increase revenue through memberships, service utilization, and retail performance
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Use reporting and data to identify opportunities and improve results
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Optimize scheduling and staffing to support both service and business needs
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Execute local marketing and community outreach initiatives What We’re Looking For
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3–5 years of leadership experience
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Proven success driving sales and team performance
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Strong communication and leadership skills
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A balance of people leadership and business acumen
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Strong experience working with KPIs is required
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P&L experience strongly preferred
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Comfort in a fast-paced environment
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Flexible schedule (nights/weekends/holidays) What’s in it for You
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Medical, Vision, Dental, Life Insurance
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401K with 5% company match
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Base salary + performance-based bonuses
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Paid Time Off
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Service & product discounts
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Strong support system and people-first culture
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Growth opportunities within a multi-unit organization Who We Are FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. The size of our organization allows us to offer benefits that many family-owned businesses cannot—but at our core, we are still a family-owned company. We are in the people business, and our people come first.
We can’t wait to meet you!
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