Working Student - Technical Support (m/f/d)
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At a glance
Job overview
voize is hiring a Working Student - Technical Support (m/f/d). voize is seeking a Working Student in Technical Support to help maintain operations for over 1,000 care facilities. This role involves troubleshooting technical issues across applications, networks, and integrations, debugging on-prem configurations, and resolving customer-side IT problems. The successful candidate will also monitor system health and contribute to incident response and root-cause documentation.
Key focus areas include Own technical cases end-to-end, Reproduce and isolate faults across app, network, and integrations, and Debug integrations and on-prem configs for German care software systems.
Successful candidates bring Active Enrollment In Bachelor’s/Master’s Program, Availability For Rotating Evening/Weekend Shifts, and Ability To Remain Calm Under Pressure. Important skills include Windows Fundamentals, Linux Fundamentals, Networking Basics, Firewalls, Proxies, and DNS. Preferred (not required): Observability Tools, Grafana, Sentry, and API Debugging.
Skills & qualifications
Skills
Qualifications
Full job description
🎤 WHY VOIZE? BECAUSE WE'RE MORE THAN JUST A JOB!
voize is building AI companions for Europe's nurses - today, 200,000+ users rely on us every shift, and we're just getting started. We're a Berlin-based scaleup with $50M in Series A backing and the ambition to match, built by a team that cares. If you're driven, want to contribute to real impact, and thrive in an environment that moves quickly, we'd love to meet you.
💡 YOUR MISSION: KEEP 1,000+ CARE FACILITIES RUNNING
As a Working Student in Technical Support, you help keep 1,000+ care facilities running smoothly. When something breaks - a firewall, an integration mismatch, a regression - documentation stops. Your mission: catch it fast, fix it, and make sure it doesn't happen twice.
🚀 YOUR DAILY BUSINESS - NO TWO SHIFTS ARE ALIKE
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Own technical cases end-to-end - reproduce and isolate faults across app, network, and integrations
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Debug integrations and on-prem configs for German care software systems
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Untangle customer-side IT issues like firewalls, proxies, and certificates
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Monitor system health during your shift and support incident response
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Turn recurring issues into fixes - contribute to root-cause docs and runbooks
🤝 YOUR SKILLSET - WHAT YOU BRING TO THE TABLE
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Enrolled student (Bachelor's/Master's), ideally in Computer Science or related - active enrollment required for a Werkstudent contract
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Good Windows/Linux fundamentals and networking basics (firewalls, proxies, DNS, TLS)
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Nice to have: exposure to observability tools (Grafana, Sentry) and API/integration debugging, or eagerness to learn fast
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Available for rotating evening/weekend shifts, calm and clear under pressure
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German at C2 level, plus good English
🌱 GROWING TOGETHER - WHAT YOU CAN EXPECT AT VOIZE
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Flexible working hours because you know when you work best!
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reimbursement of the "Deutschlandticket"
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25 days of vacation – and your birthday off
✨ READY TO TALK? APPLY NOW! 🚀
We look forward to your application and can't wait to meet you - no matter who you are or what background you have!
You've read the whole posting — now see how you match it.