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Keyholder (PT) - Copley Place

Part-time

UNTUCKit

Boston, MAPart-time$20–22/hrPosted 4mo agoSeen in employer's feed 1 day ago
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At a glance

Compensation
$20–22/hr
Location
Boston, MA
Schedule
Part-time
Work Authorization
Not specified

Job overview

UNTUCKit is hiring a Keyholder (PT) - Copley Place. UNTUCKit is seeking a results-oriented Keyholder to lead from the sales floor in a performance-driven retail environment. This role focuses on converting traffic into revenue, elevating the customer experience, and inspiring a team to exceed goals. The ideal candidate will excel at clienteling, coaching teams, and creating brand-building moments.

Key focus areas include Lead by example in achieving and exceeding individual and store sales goals, Proactively engage customers, assess needs, and deliver personalized styling solutions, and Build and maintain strong client relationships through effective clienteling and follow-up.

Successful candidates bring Prior Retail Leadership Experience, Keyholder or Assistant Manager Experience, and High School Degree. Important skills include Clienteling, Sales Goals Achievement, Customer Engagement, Personalized Styling Solutions, Client Relationships, and Cross-sell And Upsell. Preferred (not required): Coaching Teams and Brand Building.

Skills & qualifications

RequiredNice to have

Skills

ClientelingSales Goals AchievementCustomer EngagementPersonalized Styling SolutionsClient RelationshipsCross-Sell and UpsellProduct KnowledgeMotivating AssociatesHigh-Performance Selling BehaviorsSales Culture CreationSelling TechniquesUNTUCKit University TrainingStore Opening and ClosingVisual MerchandisingStockroom OrganizationKPI MonitoringCustomer Feedback AnalysisSales Trends AnalysisSales DrivingTeam Performance InfluenceCustomer-First MindsetCommunication SkillsResults OrientationBasic Sales PrinciplesCustomer Service PracticesApple ProductsG-SuiteOmni-Channel POS SystemsInterpersonal SkillsCoaching TeamsBrand Building

Qualifications

Supervisor Work ExperienceKey Holder Work ExperienceAssistant Manager Work ExperienceAbility to Work AloneFlexible With SchedulingAvailable to Work Retail HoursHigh School DegreeRetail Leadership ExperienceKeyholder Experience

Benefits

401(k) Match
Paid Time Off

Full job description

We’re looking for a results-oriented leader who thrives in a performance-driven retail environment and leads from the sales floor. This role is ideal for a motivated leader who knows how to convert traffic into revenue, elevate the customer experience, and inspire a team to exceed goals.

If you love clienteling, coaching teams to win, and turning every interaction into a brand-building moment — we want to meet you!

What You’ll Do

Drive Sales & Client Engagement

  • Lead by example in achieving and exceeding individual and store sales goals

  • Proactively engage customers, assess needs, and deliver personalized styling solutions

  • Build and maintain strong client relationships through effective clienteling and follow-up

  • Identify opportunities to cross-sell and upsell to maximize each transaction

  • Leverage product knowledge to confidently communicate value and drive conversions

Lead the Sales Floor

  • Inspire and motivate associates to deliver high-performance selling behaviors

  • Create a dynamic, energetic, and results-focused sales culture

  • Coach team members in real time to improve selling techniques and client engagement

  • Execute UNTUCKit University training and reinforce daily performance conversations

Deliver Operational Excellence

  • Open and close the store with accountability for results and standards

  • Maintain a visually compelling, sales-focused floor environment

  • Ensure stockroom organization supports selling efficiency

  • Monitor KPIs and contribute insights based on customer feedback and sales trends

What You Bring

  • Prior retail leadership or keyholder experience

  • Proven ability to drive sales and influence team performance

  • Strong clienteling skills and a customer-first mindset

  • High energy, strong communication skills, and a passion for results

  • Commitment to living our CORE Values: Be Kind, Own It, Work Together, Communicate, Mentor, and Have Fun

Requirements

  • Proven work experience as a Supervisor, Key holder or Assistant Manager

  • Basic understanding of sales principles and customer service practices

  • Proficiency in Apple products and G-suite, Omni-channel POS systems

  • Solid communication and interpersonal skills

  • Ability to work in the store alone

  • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends and/or holidays.

  • High school degree

  • Part Time: Hours May Vary.

Benefits

  • Retirement Plan (401k)

  • Paid Time Off ( & Public Holidays)

  • Training & Development

  • Casual working environment

  • Wellness Resources

  • 50-75% employee discount

  • Pay Range: $20 - $22 hourly rate

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