Patient Services Assistant (Full-Time)
Hudson Headwaters Health Network
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At a glance
Job overview
Hudson Headwaters Health Network is hiring a Patient Services Assistant (Full-Time). The Patient Services Assistant provides basic administrative and patient support services at the Malone Family Health Center, acting as a key member of the health care team to ensure prompt, professional service for patients, providers, and staff while handling clerical functions and maintaining confidentiality.
Key focus areas include Greet patients and visitors promptly and professionally, Assist patients, team members, providers, and others with calls and fax transmissions, and Identify emergency situations and take appropriate actions.
Important skills include Customer Service, Professional Greeting, Phone Etiquette, Call Management, Fax Transmission Handling, and Emergency Situation Identification.
Skills & qualifications
Skills
Full job description
Requisition Number.
26-2149
Location/Store Number.
Malone Family Health
Job Description/Requirements.
Proposed Schedule: 40 hours per week. Shifts will vary based on the operating hours of the Health Center.
Responsible for basic administrative and patient support services. Acts as a key member of the health care team ensuring that patients, providers and other team members receive prompt and professional service. Performs all clerical functions in the Patient Services setting.
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Greets patients and other visitors promptly and professionally
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Assists patients, team members, providers and other team members with incoming and outgoing calls and fax transmissions
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Identifies emergency situations (over the phone or in the health center) and takes appropriate actions
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Forwards calls, faxes or other incoming correspondence to appropriate team member, creating a patient case or physically talking with team members as indicated
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Accurately enters and verifies patient demographics and insurance information/coverage over the phone and at check in
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Schedules/reschedules patient appointments, appropriately maximizing availability of provider schedule, utilizing the following to prioritize:
o Patient’s usual provider
o Another member of the usual provider’s care team
o Another provider in the same site
o Another provider in an alternate HHHN site
o Informs patients of HHHN Urgent Care sites
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Collects Co-pays, co-insurance and self-pay balances at time of visit. Offers patients sliding fee program
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Checks patients out, including scheduling follow-up appointments and processing referrals not requiring a prior authorization
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Reconciles payment batch amounts on a daily basis. Informs supervisor immediately with any discrepancies
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Performs all procedures in opening and closing departments in accordance with policy and procedure
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Provides highest level of customer service in all interactions with internal and external customers
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Protects the confidentiality of patient’s electronic medical record in accordance with policy and procedure
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Ensures timely response to inquiries from insurance companies and/or circulates to appropriate personnel
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Attends all expected training and meetings
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Assists Patient Services Leader with training of other Patient Services staff
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Classifies and barcodes hard copy documents for electronic medical records
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Reviews and follows policies and legal requirements prior to releasing copies of medical records
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Other duties as assigned
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