Help Desk Support Technician
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At a glance
Requirements
Credentials this posting asks for.
Job overview
NuAxis Innovations is hiring a Help Desk Support Technician. NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced environment. This full-time position supports mission-critical operations, troubleshooting hardware/software issues and managing incidents through ticketing systems. The role involves supporting network connectivity, VPN, and remote access tools, as well as performing system imaging and OS deployment.
Key focus areas include Deliver Tier 1 support for desktops, laptops, and peripherals, Troubleshoot hardware/software issues and coordinate repairs, and Support network connectivity, VPN, and remote access tools.
Successful candidates bring 1–3 Years Technical Support. Important skills include Troubleshoot Hardware/Software Issues, Coordinate Repairs, Support Network Connectivity, VPN, Remote Access Tools, and System Imaging. Preferred (not required): Support Government Clients and Endpoint Security Tools.
Skills & qualifications
Skills
Qualifications
Full job description
Help Desk Support Technician
Location Hadley, MA
# of openings 1
Salary Range (Min-Max) 00
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind.
We believe happy employees do amazing work, so join our team NOW.We are currently seeking a Help Desk Support Technician for a Full-Time position.
Overview
NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced environment supporting mission-critical operations.
Key Responsibilities
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Deliver Tier 1 support for desktops, laptops, and peripherals
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Troubleshoot hardware/software issues and coordinate repairs
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Support network connectivity, VPN, and remote access tools
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Perform system imaging and OS deployment (Windows 10/11)
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Manage incidents through ticketing systems
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Support antivirus/security protocols and endpoint protection
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Provide user training and guidance
Required Qualifications
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1–3 years of technical support experience
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CompTIA A+ or equivalent
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Knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
Preferred
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Experience supporting government clients
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Knowledge of endpoint security tools
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile:
We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. (https://nuaxis.com/about/)
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More (https://nuaxis.com/careers/) about our Benefits and Culture!
#NAI #DICE
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