Associate Director, Client Access Technology

This position follows our hybrid workstyle policy: expected to be in a Raymond James office location three days per week, with at least one of those days being a Monday or a Friday.

Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future.

Responsibilities

• Product, Architecture, business stakeholders, and other technology leaders to define requirements, establish priorities, evaluate solution options, and ensure end-to-end process and data integration.

• Direct projects and operational initiatives through the software development lifecycle, using Agile practices and measurable success criteria to manage scope, schedule, risk, quality, budget, and business outcomes.

• Oversee internally developed and vendor-provided solutions, including vendor selection and coordination, implementation planning, integration, performance management, and ongoing support.

• Manage workforce capacity, resource allocation, annual goals, and budgets; maintain consistent engineering processes, delivery standards, and team accountability.

• Promote sound engineering practices, continuous improvement, and innovation while remaining current on relevant technology, financial services, and industry trends.

• Lead, coach, and develop software engineers and technical leads; set clear expectations, provide timely feedback, support career development, and build a culture of trust, accountability, inclusion, and continuous learning.

• Attract, develop, and retain talent; support workforce and succession planning; and ensure the team has the skills and capacity needed to meet current and future business priorities.

• Establish operational ownership for production support, incident response, root-cause analysis, risk remediation, and service improvement, including participation in an on-call rotation when required.

Knowledge of:

• Software engineering principles, application architecture, system integration, and the software development lifecycle.

• Agile delivery practices, DevOps and release management concepts, production support, incident management, and continuous improvement.

• Enterprise technology governance, risk management, information security, and controls appropriate to financial services.

• Resource planning, budgeting, vendor management, and performance measurement.

• Modern digital platform concepts, including scalable services, APIs, cloud-enabled technologies, observability, and resilient application design.

Skill in:

• Leading engineering teams and delivering complex software initiatives involving both internally developed and vendor-provided solutions.

• Translating business objectives into technical plans, delivery roadmaps, resource requirements, and measurable outcomes.

• Evaluating application design and architecture, identifying technical and operational risks, and guiding teams toward practical solutions.

• Applying Agile delivery practices and using metrics to improve delivery predictability, quality, and service reliability.

• Managing budgets, vendors, staffing, and competing priorities in a complex enterprise environment.

• Communicating clearly with technical and nontechnical audiences, influencing decisions, resolving conflict, and building consensus across teams.

Ability to:

• Build and sustain a high-performing engineering organization by attracting, developing, coaching, and retaining diverse talent.

• Set clear direction, establish high standards, delegate effectively, and hold individuals and teams accountable for measurable results.

• Build trusted partnerships across Product, Architecture, business, operations, risk, security, and vendor teams to achieve shared objectives.

• Use customer and business outcomes to guide priorities, decisions, processes, and service improvements.

• Lead organizational and technical change, encourage innovative problem-solving, and adapt plans as customer, market, regulatory, and technology needs evolve.

• Communicate complex information in a clear and compelling manner that supports timely decisions and coordinated execution.

• Work effectively under pressure, manage competing priorities, and occasionally support a nonstandard schedule, including nights, weekends, or on-call responsibilities.

Education/Previous Experience:

• At least 7 years of relevant technology experience, including software development and people-management or technical-leadership experience; an equivalent combination of education, training, and experience may be considered.

• Experience leading the delivery and support of enterprise applications in a complex, regulated environment is preferred.

• Financial services experience, particularly with client-facing digital platforms, is preferred.