Analyst, Operations I -Cost Basis and Performance
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At a glance
Job overview
RBC Capital Markets, LLC is hiring an Analyst, Operations I -Cost Basis and Performance. The Analyst provides supervisory guidance and personnel support for the Cost Basis Department, delivering training, coaching, and process improvements while handling escalated issues and risk oversight. They partner with branch offices and business lines to solve problems, support metrics and forecasts, and suggest administrative and system enhancements to increase efficiency and customer service.
Key focus areas include Provide supervisory guidance and personnel support for the Cost Basis Department, Train, coach, and develop team members and improve processes, and Handle escalated issues and provide risk oversight.
Preferred (not required): Microsoft Word, Microsoft Outlook, Microsoft Access, and Interpersonal Communication.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Job Duties
Job Description
What is the opportunity?
Provide supervisory guidance and personnel support for the Cost Basis Department. Provide training, coaching, development, process improvement, and problem solving to personnel in one or more areas. Provides team members with direction, setting expectations, giving instructions and support on how to answer complex or difficult inquiries ensuring prompt, satisfactory resolution of customer inquiries, problems, issues or errors. Handle escalated issues for the department and provide risk oversight. Partner with the branch offices and other business lines to solve problems and improve processes. Work with department senior manager to meet departmental work objectives. Work with employees in Operations, business lines, and other support areas on projects related to their department.
What will you do?
Determining needs and suggesting solutions for administrative improvements in procedures, processes, or systems to support other functions.
Identifying needs and suggesting solutions for customization or alterations of technical tools to support unusual or new business requirements.
To collect and analyze information
Address escalated questions independently, seeking assistance from Senior Manager or other Operations resources as appropriate.
Conduct operations process oversight on complex exception-based and/or highly specialized processes to ensure adherence to department procedures, risks are mitigated, and regulatory requirements are met.
Provide support with department volume metrics, staffing models, financial forecasts, and budgets as required.
Reduce risk, increase efficiencies, or enrich customer service by suggesting process changes and/or system modifications.
What do you need to succeed?
Must-have
4-year degree from an accredited university or equivalent or High school diploma or equivalent AND 5+ years of securities, banking, technology and/or job specific industry experience
3+ years prior securities, banking, technology and/or job specific related industry experience
Previous cost basis expertise
Nice-to-have
Fully proficient with MS Office (Word, Excel, PowerPoint, and Outlook)
Strong interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and management.
Previous experience with cost basis
Advanced problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes
Securities license 7 or 99
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business
The good-faith expected salary range for the above position is $55,000 - $95,000 depending on factors including but not limited to the candidate's experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan. RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:
Drives RBC's high performance culture
Enables collective achievement of our strategic goals
Generates sustainable shareholder returns and above market shareholder value
Job Skills
Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Microsoft Access, Microsoft Excel, Operational Delivery, Process Improvements
Additional Job Details
Address:
250 NICOLLET MALL:MINNEAPOLIS
City:
Minneapolis
Country:
United States of America
Work hours/week:
40
Employment Type:
Full time
Platform:
WEALTH MANAGEMENT
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2026-08-12
Application Deadline:
2026-08-26
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status or any other legally-protected factors.
Minimum Education Required
High School Diploma or Equivalent
Minimum Experience Required
3 - 20 years
Shift
First (Day)
Number of Openings
1
Public Transportation Accessible
Yes
Veterans Encouraged to Apply
Yes
Physical Required
Yes
Drug Test Required
Yes
Compensation
$11.41 / Hourly
Postal Code
55401
Job Type
Full Time
Place of Work
On-site
Requisition ID
RBCAA0088R0000183463EXTERNALENCA
Job Benefits
Not specified
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