Customer Success Specialist
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At a glance
Job overview
Insight Global is hiring a Customer Success Specialist. The Customer Service Representative will provide exceptional support to policyholders and distribution partners, serving as the first point of contact for all service issues. This role requires adeptness at managing multiple tasks while focusing on delivering quality service, and offers opportunities for advancement and positive impact.
Key focus areas include Serve as first point of contact for service issues, Manage multiple tasks in a fast‑paced environment, and Deliver quality customer service to policyholders and partners.
Successful candidates bring High School Diploma, Two Years Customer Service, and Three to Five Years Customer Success. Important skills include Communication Skills, Office Software, Customer Service Best Practices, Customer Retention Best Practices, Applicable Software Applications, and Communication. Preferred (not required): Problem-Solving Skills, Professional Demeanor Under Pressure, and Attract Like-Minded Team Members.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
We are seeking a dedicated Customer Service Representative to join our team and provide exceptional support to our policyholders and distribution partners. The ideal candidate will be the first point of contact for all service issues and will be adept at managing multiple tasks with a focus on delivering quality service. This role offers ample room for advancement and the opportunity to make a positive impact.
Responsibilities and Qualifications:
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High school diploma or equivalent; some college coursework in business or a related field preferred.
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Minimum of two years in customer service.
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Strong communication skills, proficiency in office software, and the ability to work effectively in a fast-paced environment.
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Familiarity with insurance policies and procedures is highly desirable.
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Experience working with broker agents or having a broker license is a plus.
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Problem-solving skills, professional demeanor under pressure, and the ability to attract like-minded team members.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
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3-5 years of customer success experience
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Knowledge of best practices in customer service and retention
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Proficient with applicable software applications
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Strong written and verbal communication
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Strong aptitude for technical software products
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