Guest Services Representative
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At a glance
Job overview
WMCHealth is hiring a Guest Services Representative. The Guest Services Representative manages the organization’s communication network, answering incoming calls, directing callers, handling emergency codes, and providing information to patients, families, and staff while performing administrative and secretarial duties as needed.
Key focus areas include Receive incoming calls and provide necessary information, Coordinate calls for hospital staff and departments, and Handle patient and family enquiries appropriately.
Important skills include Communication, Phone Handling, Reception, Visitor Guidance, Emergency Code Handling, and Fire Box Device Operation.
Skills & qualifications
Skills
Qualifications
Full job description
Guest Services Representative
Company: Bon Secours Community Hospital
City/State: Port Jervis, NY
Category: Clerical/Administrative Support
Department: Guest Services
Union: YES
Union Name: 1199B
Position: Per Diem
Hours: shift 2
Shift: Per Diem
Req #: 12491
Posted Date: Aug 14, 2026
Hiring Range: $21.91
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Job Details:
The Guest Services Representative manages the communication network of the organization.
Responsibilities:
They are responsible to receive the incoming calls and provide the callers with necessary information. They are the voice of the organization. They help to coordinate all calls for hospital staff and departments. They make certain the enquiries made by patients and their family members are received and handled appropriately. Additionally, they may perform certain administrative and secretarial duties as well. The Clerk acts as both receptionists for the main hospital lobby as well as the operator. Clerk is required to answer any incoming calls to the hospital and direct them to the proper person(s) Clerk is responsible for calling all hospital emergency codes. Clerk is responsible for handling fire box devices. Clerk must be available to handle mailroom functions as needed. Clerk should be able to direct visitors and patients to all areas of the hospital as needed.
Qualifications/Requirements:
Must have good disposition, be able to handle stressful situations and remain calm and in control of the situation. Must be able to work with volunteers. This position reports to the System Director of Service Excellence.
Education:
High School Diploma or Equivalent
Other:
If applicable, the individual performing this job may reasonably anticipate coming into contact with human blood and other potentially infectious materials. Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.
About Us:
Bon Secours Community Hospital
For nearly a century, Bon Secours Community Hospital in Port Jervis, NY, has served the residents of western Orange County, NY, Pike County, PA, and northern Sussex County, NJ, as the area’s premier healthcare provider. The hospital serves its community with 122 beds for acute care and medical-surgical services, a 24-hour emergency department, long-term care and rehabilitation, a dedicated bariatric surgery unit, behavioral health, and outpatient services.
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