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Front Desk Agent

Accor Hotels

Santa Monica, CAFull-timeNo compensation foundPosted 2w agoVerified open 5 days ago
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At a glance

Compensation
No compensation found
Location
Santa Monica, CA
Schedule
Full-time
Work Authorization
Not specified

Job overview

Accor Hotels is hiring a Front Desk Agent. Reporting to the Director of Rooms, the Front Desk Agent greets guests, manages check‑in and check‑out, updates reservations and guest profiles with precision, ensures privacy and safety of guest information, settles accounts, handles cash according to policy, assists with facility inquiries, drives revenue through upsells, builds rapport with support teams, and consistently delivers professional, friendly service in a fast‑paced, luxury hotel environment.

Key focus areas include Greet guests upon arrival with a warm welcome, Perform guest registry functions including check‑in, check‑out, and reservation updates, and Issue keys while ensuring safety and confidentiality.

Important skills include Guest Greeting, Guest Registry Management, Check-In/Check-Out Processing, Reservation Updating, Room Assignment, and Issue Keys. Preferred (not required): Opera Cloud.

Skills & qualifications

RequiredNice to have

Skills

Guest GreetingGuest Registry ManagementCheck-in/Check-Out ProcessingReservation UpdatingRoom AssignmentIssue KeysGuest Privacy ProtectionAccount SettlementCash HandlingHotel Facility Inquiry ResponseRevenue UpsellingCross-Promotion of Hotel OutletsBuilding Rapport With Support DepartmentsCreating ReservationsProfessional Engaging ServiceIssue Resolution and EscalationFlexible Shift AvailabilityAbility to Work Under PressureThriving in Fast-Paced EnvironmentTeamwork and Diverse Team CollaborationEmpathyCreativityExcellent Written Verbal CommunicationCoachingInterpersonal SkillsComfort Working Around AnimalsAbility to Walk and Stand for Extended PeriodsAbility to Lift 25 PoundsFront Office Systems (Systems-Micros-PMS)Microsoft Office Suite (Word, Excel, PowerPoint)Opera Cloud

Qualifications

Proficiency in EnglishPrevious Front Office Operations Experience in Luxury Setting

Full job description

Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following:             

  • Greet guests upon arrival with a warm and sincere welcome 

  • Perform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100% accuracy, swift but correct room assignment while meeting luxury standards 

  • Assists guests according to Fairmont Hotels & Resorts Brand, LQA standards 

  • Issue keys while ensuring utmost safety and confidentiality 

  • Maintain and protect guest privacy and discretion 

  • Settle guest accounts while ensuring all services standards are followed 

  • Maintain a company issued bank and accurately report receipts daily, while adhering to company cash handling policies 

  • Assist guests and answer inquiries regarding hotel facilities in an informative and helpful way 

  • Drive revenue through room upsells and cross-promotion of other hotel outlets 

  • Builds strong rapport with support departments 

  • Create reservations for guests who are at the desk or who call in after hours 

  • Consistently offers professional, engaging and friendly service 

  • Resolve guest issues and inquires, and escalate to Supervisor or Manager when appropriate 

  • Other duties as assigned 

  • Ability to work all shifts including mornings, evenings, overnights, weekends, and holidays 

  • Previous experience in Front Office operations in a luxury setting an asset is preferred 

  • An operational knowledge and proficiency in Front Office Systems (Systems-Micros-PMS) and Microsoft Office suite (Word, Excel, PowerPoint) 

  • Opera Cloud preferred 

  • Proficiency in English required, bilingual is an asset 

  • Excellent written/verbal communication, coaching and interpersonal skills 

  • Strong guest service orientation, utilizing empathy and creative thinking 

  • Ability to work well under pressure 

  • Thrives in a fast-paced environment 

  • Desire to work as part of a large, diverse team 

  • We are a dog-friendly property, the comfortability to work around animals and animal dander is necessary. 

  • Frequent walking and standing during shift 

  • May occasionally exert up to 25 pounds lift, carry, push, or pull objects

All your information will be kept confidential according to EEO guidelines.

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