Account Manager

Description We are looking for an Account Manager to join our team in Tennessee in a contract capacity with the potential for a permanent role. This position supports key customer accounts by overseeing order activity, responding to product and pricing inquiries, and helping ensure a smooth experience from order placement through delivery. The ideal candidate brings strong coordination skills, a customer-focused mindset, and the ability to work across sales, customer service, and operations to resolve issues and maintain accurate account documentation.

Responsibilities:

• Manage customer purchase orders from entry through completion, ensuring details are accurate and processed in a timely manner.

• Respond to client questions regarding pricing, inventory status, and comparable product alternatives to support purchasing decisions.

• Identify opportunities to expand account value by recommending additional products that align with customer needs.

• Monitor open orders, backordered items, and urgent shipments, providing timely updates and status reports to customers and internal teams.

• Prepare and distribute order, shipment, billing, and related account reports as requested.

• Serve as a primary point of contact for assigned clients, coordinating with internal departments to deliver responsive service and maintain strong business relationships.

• Maintain organized records for customer agreements, account documents, and contract-related information.

• Support electronic data interchange activities by reviewing transactions, resolving discrepancies, and helping maintain accurate order flow.

• Partner with customer contacts and warehouse personnel to coordinate shipping timelines, order changes, returns, and special handling requests.

• Address service or operational issues quickly and assist with additional sales support and customer service tasks as needed. Requirements • Experience in account management, sales support, customer service, or a related post-sales environment.

• Working knowledge of order entry, order management, and purchase order processing.

• Familiarity with EDI processes and the ability to investigate and resolve transaction discrepancies.

• Ability to communicate effectively with customers and collaborate across sales, operations, and warehouse teams.

• Strong organizational skills with attention to detail in documentation, reporting, and contract records.

• Comfortable managing multiple priorities, including backorders, expedited requests, and returns.

• Proficiency in supporting both inbound and outbound customer interactions with careful attention to detail. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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