Patient Access Liaison 1 - Part Time

Description

Part-Time: 24 hours per week. Varying shifts between 3:30pm and 1:30am. Must work every other weekend. Holidays as needed.

Northwellis the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members ofNorthwell Health Physician Partners— who are working to change health care for the better.Summary:

Facilitates patient flow through the system from scheduling through registration and service so that patients have a "one touch" registration/scheduling experience. Responsible for obtaining demographic and financial information to ensure accurate patient identification and identify and secure appropriate payment sources. Performs registration functions and insurance eligibility verification. Provides estimates for services when appropriate. Receives and processes patient financial liability payments. Provides estimates for services when appropriate. Receives and processes patient financial liability payments.

Responsibilities:

1. Criteria A: Responsible for greeting patients promptly and in a friendly manner. Checks patients into the system and provides direction based on appointment location, financial clearance and counseling status. Acknowledges and assists patients with special needs and respects confidentiality. Criteria B: Responds to telephone calls according to established customer service standards. Provides requested information to callers. Criteria C: Performs accurate search/selection of patient within the hospital system to maintain the integrity of the Electronic Master Patient Index (EMPI) and to ensure the accuracy of patient identification. Criteria D: Accurately establishes and schedules appointments for services from patients directly or physician’s offices following the designated protocols of the scheduling systems (Soarian Scheduling, Soarian Financials, Cerner, Athena, etc.).

2. Criteria A: Performs registration functions in the system and enters accurate and complete demographic and financial information to aid in securing payment for services rendered. Criteria B: Performs insurance eligibility verification and executes payor requirements as needed. Includes initiating eligibility transactions via the Internet, contacting the payor to obtain billing information and authorization and scripts for service when appropriate. Criteria C: Enters testing orders in the appropriate system when necessary. Criteria D: May initiate contact to patients to obtain additional information or confirm scheduled appointments.

3. Criteria A: Provides estimates for services when appropriate. Requires an understanding of coding, procedural protocols and the charge description master. Criteria B: Fulfills all compliance responsibilities related to the position. Criteria C: Performs other duties as assigned.

4. Performs other duties as assigned.

5. Fulfills all compliance responsibilities related to the position.

Other Information:

Education: Required HS Diploma with minimum of 2 years job related experience. Associate degree with 6 months job-related experience - Preferred. Other Information: Minimum Experience of 1 year preferred in a job-related experience. Basic MS Word & MS Excel. Customer Service and organizational skills. Criteria Desired: National Association of Healthcare Access Management (NAHAM) certification within one year of hire.

Working Conditions:

Manual: significant manual skills/motor coord & finger dexterity

Occupational: Some occupational risk

Physical Effort: Medium to Heavy effort. May exert up to 35 lbs. force

Physical Environment: Some exposure to dirt, odors, noise, human waste, etc.

Company: Norwalk Hospital Association

Org Unit: 455

Department: Patient Access

Exempt: No

Salary Range: $19.57 -$21.63 Hourly

It is Northwell Health’s policy to provide equal employment opportunity and treat all applicants and employees equally regardless of age, race, creed/religion, color, national origin, immigration status, or citizenship status, military or veteran status, sexual orientation, sex/gender, gender identity, gender expression, height, weight, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, their or their dependent’s sexual or other reproductive health decisions, or other characteristics protected by applicable law.