Information Technology Helpdesk & Client Support - Onsite, National Capital Region
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Job overview
Bluepath Labs is hiring an Information Technology Helpdesk & Client Support - Onsite, National Capital Region. BluePath Labs, a professional services and technical solutions firm, is seeking a TS/SCI cleared Information Technology Helpdesk & Client Support specialist to serve Department of War clients in the National Capital Region. The role involves first‑line IT issue resolution for workstations, printers, scanners and peripherals, with responsibilities for ticket management, trend analysis and reporting.
Key focus areas include Managing all helpdesk inquiries from receipt to resolution, escalating complex issues as necessary., Analyzing helpdesk data to identify trends and implement preventive measures; providing an annual report on trends and preventive measures., and Maintaining a comprehensive trouble ticket log, including status monitoring and metrics reporting for the month status report..
Important skills include Windows Workstations, Printers, Scanners, and Customer Support. Preferred (not required): Ticketing Systems, Microsoft 365, and Helpdesk Trend Analysis.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Washington, DC, USA | Salary | 52,000-64,000 per year | Full Time
| BluePath Labs offers a comprehensive benefits package
Information Technology Helpdesk & Client Support
Location: National Capital Region
Clearance: TS/SCI Clearance
Salary: $52,000 - $64,000
BluePath Labs is a professional services and technical solutions company designed to improve the identification, development, and application of revolutionary technologies for U.S. National Interests. BluePath's multidisciplinary experience supporting government, academia, and industry is unique among small businesses and a core differentiator of our solutions. BluePath is now an Inc. 5000 company transforming critical missions for the Departments of Defense, Homeland Security, Energy, and Commerce in a variety of domains, ranging from strategic competition and cybersecurity research and development to border, supply chain, and energy program support.
We are actively seeking a TS/SCI Information Technology Helpdesk & Client Support to support our clients at the Department of War (DoW).
Note: This position is contingent upon contract award. We are currently seeking qualified candidates to include in our proposal for an upcoming government contract. Applicants selected may be contacted for further steps if the contract is awarded.
Work Description:
The Information Technology Helpdesk & Client Support will serve as the first point of contact for all IT issues related to workstations, printers, scanners, and other peripherals maintained
Responsibilities: The Information Technology Helpdesk & Client Support will support tasks such as:
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-Managing all helpdesk inquiries from receipt to resolution, escalating complex issues as necessary.
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-Analyzing helpdesk data to identify trends and implement preventive measures; provide an annual report on trends and preventive -measures.
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-Maintaining a comprehensive trouble ticket log, including status monitoring and metrics reporting for the Month Status Report.
Requirements:
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-U. S. Citizen.
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-Top Secret clearance with SCI eligibility.
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-High School Diploma or GED
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-Three (3) years of experience providing enterprise IT helpdesk or desktop support services.
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-Experience troubleshooting Windows workstations, printers, scanners, and peripheral devices; managing incident tickets through resolution; maintaining ticket logs and performance metrics; and providing customer support in a professional environment.
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-CompTIA A+ Certification (or equivalent)
Preferred Qualifications:
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Associate's or Bachelor's Degree in Information Technology, Information Systems, Computer Science, or a related field
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Experience supporting Department of War organizations, using ticketing systems, Microsoft 365 environments, and helpdesk trend analysis/reporting
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Security+ certification
Benefits:
BluePath Labs offers a comprehensive benefits package. Benefits include, but are not limited to: employer-sponsored healthcare plan, lifestyle & wellness reimbursement, Flexible Spending Account (FSA), tuition assistance, 401(k) with company match, and paid time off for vacation / sick leave, in addition to 12 holidays per calendar year.
About BluePath
BluePath Labs combines mission and business insights with advanced technologies to deliver measurable performance improvements for our clients. BluePath is dedicated to surpassing client expectations by always living by our core values of integrity, professionalism, and resilience. BluePath's extensive experience in Government, Military, Commercial, and Academic environments is unique among small businesses and a core differentiator of our solutions. Our multidisciplinary background allows us to solve diverse and complex problems. Most importantly, we work closely with our clients to frame problems correctly, optimize processes, leverage technologies, and implement enduring solutions. Labs are where ideas are born, experiments occur, and breakthroughs happen. It is the hallmark of BluePath's culture.
BluePath Labs is an equal opportunity employer.
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