Registration Associate – Albany Memorial Hospital - FT Evenings
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Trinity Health is hiring a Registration Associate – Albany Memorial Hospital - FT Evenings. The Registration Associate provides patient‑focused customer service, handling outpatient and inpatient registration, insurance verification, and collection of financial liability payments while ensuring compliance with Medicare requirements and hospital policies.
Key focus areas include Provide patient‑focused customer service and registration for outpatient and inpatient settings, Verify insurance coverage, collect financial liability payments, and ensure Medicare medical necessity, and Research, collect, and analyze information to develop solutions and improve patient experience.
Important skills include Medical Terminology, Procedural Coding, and Insurance Verification. Preferred (not required): Customer Service and Diagnostic Coding.
Skills & qualifications
Skills
Qualifications
Full job description
Employment Type: Full time Shift: Evening Shift
Description: Representative I - Patient Access
Holiday and/or weekend rotation is required.
A two-week training period is required M - F 8a - 430p
Purpose
Provides patient focused customer service. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families & physician offices.
Essential Functions
Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. Work Focus: Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution. Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Responsible for distribution of analytical reports.
Process Focus: Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.
Data Management & Analysis: Research & compiles information to support ad-hoc operational projects & initiatives. Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making. Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.
Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.
Functional Role
PAR I Entry level position. Minimum one (1) year customer service experience. Patient Access experience preferred.
Minimum Qualifications
High school diploma or equivalent. HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
Additional Qualifications (nice to have)
Medical terminology required & knowledge of diagnostic & procedural coding Insurance verification with the ability to explain benefits, secure necessary authorizations
Pay range: $17.25-$22.54
Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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