Pt Acc Svcs Lead/Fin Counselor
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At a glance
Job overview
Parkview North Hospital is hiring a Pt Acc Svcs Lead/Fin Counselor. The Patient Access Services Lead / Financial Counselor supports and leads daily operations, overseeing registration, point-of-service collections, cash handling, and financial counseling. This role serves as a key resource for staff and patients, ensuring efficient workflows, excellent customer service, and accurate data collection.
Key focus areas include Lead and support daily front-line operations of Patient Access Services., Conduct professional patient interviews to obtain demographic, financial, and biographical information., and Accurately and efficiently process patient registrations..
Successful candidates bring High School Diploma Or GED, 2+ Years Customer Service Experience, and Patient Access Services Training Completion. Important skills include Communication, Computer Skills, Data Entry, Multitask, Problem Solving, and Work Independently. Preferred (not required): Registration Processes, Up-Front Collections, Point-Of-Service Collections, and Cash Handling.
Skills & qualifications
Skills
Qualifications
Full job description
Job Summary:
We are seeking a detail-oriented and service-driven Patient Access Services Lead / Financial Counselor to support and lead the daily operations of Patient Access Services. This role is responsible for overseeing registration processes, up-front and point-of-service (POS) collections, cash handling, and financial counseling. The Lead will serve as a key resource for staff and patients, ensuring efficient workflows, excellent customer service, and accurate data collection.
Key Responsibilities:
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Lead and support daily front-line operations of Patient Access Services.
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Conduct professional patient interviews to obtain demographic, financial, and biographical information.
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Accurately and efficiently process patient registrations.
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Oversee and participate in cash collections, up-front payments, and POS transactions.
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Provide financial counseling to patients regarding insurance, coverage, and payment options.
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Work closely with the Patient Access Manager to ensure effective departmental performance and compliance with policies and procedures.
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Promote a culture of quality, service excellence, and patient-centered care.
Education:
- High school diploma or GED required.
Experience:
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Minimum of 2 years of customer service experience required.
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Prefer at least 2 years of clerical experience with proficiency in Microsoft Windows.
Other Requirements:
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Excellent verbal and written communication skills.
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Must complete the required Patient Access Services training and pass the competency exam with a score of 90% or higher.
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Strong computer and data entry skills.
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Ability to multitask, think critically, and work independently in a fast-paced environment.
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