Customer Service Representative
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At a glance
Job overview
Consolidated Energy Company is hiring a Customer Service Representative. Consolidated Energy Company seeks a Customer Service Representative to manage customer accounts, create delivery and service tickets, and resolve inquiries with a friendly, professional demeanor. The role requires strong data entry skills, adherence to strict processes and safety protocols, and the ability to handle high‑volume tasks in a fast‑paced environment.
Key focus areas include Manage inbound/outbound customer calls on multiline phone system, Process payments, adjustments, corrections, and deposits, and Process delivery and product service orders, and invoices.
Important skills include Microsoft Office Suite, Excel, Outlook, Multiline Phone System, Data Entry, and Communication.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Job Duties
Consolidated Energy Company
Position Title: Customer Service Representative
Location: Winona, MN
Pay Range: N/A
Application Instructions:
To apply, click the green 'Apply Now' button above. Please read through your information carefully, as you will not be able to make changes once your application has been submitted.
Position Description:
COMPANY OVERVIEW
Consolidated Energy Company is a privately-owned full-service supplier of refined products and propane to local homeowners, farmers, trucking fleets and construction and railroad operations. We are a forward-thinking company that values integrity, our diverse team, sustainability, and innovation. Headquartered in La Crosse, Wisconsin, our organization is a leader in our field with resources and additional opportunities in renewable energy, road construction and maintenance, aggregate, and emerging technology throughout the Midwest. To learn more about us, visit: www.consolidatedenergyco.com.
POSITION SUMMARY
As a Customer Service Representative, you will play a critical role in keeping our communities warm and safe. You will manage customer accounts, create delivery and service tickets, resolve inquiries with a friendly, professional demeanor. The ideal candidate is patient, customer focused and thrives in a fast-paced environment, possesses strong data entry skills, and is comfortable following strict processes and safety protocols.
This is a full-time position located in Winona, MN and will include Monday through Friday, daytime hours.
This position will also be responsible for:
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Manage Inbound/Outbound customer calls on multiline phone system
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Process payments, adjustments, corrections, and deposits
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Process delivery and product service orders, and invoices
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Update customer account information accurately
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Troubleshoot and resolve customer billing questions in person, phone, and email
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Provide comprehensive support to customers
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Work independently while also collaborating effectively within cross-functional teams in person and virtually
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Handle seasonally high-volume workload with time sensitive tasks
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Other administrative duties as assigned
BENEFITS
- Starting wage $$24.00- $29.00 /hour depending on experience. Competitive wage & retirement program. Health, dental, vision, life and disability insurance. Paid vacation and holidays available immediately.
Position Requirements:
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High School Diploma or GED required
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1-2 years of experience in customer service or administration role preferred
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Proficiency in Microsoft Office Suite, specifically Excel and Outlook
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Ability to manage a variety of high-volume tasks efficiently while ensuring project deadlines are met and tasks are completed timely
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Strong communication, active listening, and problem-solving skills are essential
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Basic math skills to calculate gallons, taxes, and percentages
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Ability to work in a fast-paced office environment, multitasking between phone systems and computer software
Equal Opportunity Employer:
Accessibility: If you need an accommodation during the application process, you may call our Application Accommodation Line at Phone: (855) 844-0125
EOE, including disability/vets
If you want to view the Know Your Rights poster, please choose your language: English – Spanish
If you want to view the Pay Transparency Policy Statement, please click the link: English
Apply Here: https://www.click2apply.net/B8MmAwiABOOgDceGNTBYP4
PI286337139
Minimum Education Required
Minimum Experience Required
Shift
First (Day)
Number of Openings
1
Compensation
$24.00 - $29.00 / Hourly
Postal Code
55987
Job Type
Full Time
Place of Work
On-site
Requisition ID
53244
Job Benefits
Health Insurance
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