Homeless Services Specialist
Donnelly-Boland and Associates
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At a glance
Job overview
Donnelly-Boland and Associates is hiring a Homeless Services Specialist. The Homeless Services Specialist supports shelter operations, assists intake, manages supplies, coordinates transportation, serves food, and helps de‑escalate client situations while fostering a welcoming environment for guests experiencing homelessness.
Key focus areas include Support shelter site operations and meet the needs of guests experiencing homelessness, Set up and break down shelter site daily, including mats/cots and inventory supplies, and Assist with shelter intake processes, collecting and entering data into HMIS.
Important skills include Data Collection, Data Entry, HMIS, De-escalation, Client Engagement, and Follow Policies And Procedures.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Homeless Services Specialist
Who We Are:
Donnelly-Boland and Associates is a woman-owned CPA and management consulting firm that helps small businesses, startups, not-for-profit companies, and government agencies run a wide range of back-office operations. Founded in 1992 by Fay K. Boland, we have grown from 1 to over 100 highly trained employees through our dedication to our clients, our principles of operational excellence, and our commitment to continuous improvement. Whether our clients run a leading-edge technology company, a coffee shop, a large non-profit, or a government agency, they depend on our strategic expertise and our flawless tactical execution to keep their back office running smoothly.
Our Mission:
Our mission is to be recognized as the premier partner for a comprehensive suite of back-office services while maintaining a culture that emphasizes family, innovation, and inclusivity.
Who You Are:
You are an organized individual that wants to help their community while follow policies and procedures.
Purpose:
The purpose of this position is to support the operation of the shelter site and support to people experiencing homelessness who are utilizing the shelter service.
Responsibilities:
Support the operation of the shelter site and to help meet the needs of persons experiencing homelessness who are staying at the shelter.
This position is responsible for the tasks involved in operating the shelter site, including:
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Setting up and breaking down the shelter site daily, including placement of mats/cots, cleaning of mats/cots, moving and inventorying shelter supplies, etc.
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Assisting with the shelter intake processes, including data collection and data entry into the County’s Homeless Management Information System (HMIS)
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Assisting with the coordination of transportation services to and/or from the shelter site.
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Serving and distributing food to shelter guests
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Supporting the Shelter Site Lead, Shelter Director and relevant partners in shelter guest de-escalation and other client engagement efforts, as needed.
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Along with the Shelter Site Lead and Shelter Director, working to creating a welcome environment for all shelter guests.
Qualifications:
- Previous experience working in a Shelter or relative experience preferred.
Ability to:
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Follow and implement requests received from supervisor with little or no supervision.
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Adapt to change, negotiate compromise and tolerate ambiguity.
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Build effective relationships with others who can help with work related goals.
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Be sensitive in human interactions to diversity inclusiveness.
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Lift up to 50 pounds
Schedule:
- The shelter will be open seven days per week. First shift from 5:30PM-1:30AM, second shift from 1:00AM-9:00AM.
Compensation and Benefits:
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$52,000 per year
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18 days of PTO annually
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5 Sick Days (starting July 1, 2026)
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Medical Insurance
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Dental Insurance
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Vision Insurance
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Matching 401k
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