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Front Desk Agent

Marriott Vacations Worldwide

Princeville, HIFull-time$34.18/hrPosted 1mo agoVerified open 5 days ago
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At a glance

Compensation
$34.18/hr
Location
Princeville, HI
Schedule
Full-time
Work Authorization
Not specified

Job overview

Marriott Vacations Worldwide is hiring a Front Desk Agent. As a Guest Services Agent at Marriott Vacations Worldwide, you will assist in providing Owners/guests with memorable vacation experiences. This role involves checking guests into villas, reviewing property amenities, and actively responding to guest questions and concerns. You will also identify and explain room features and follow up to ensure guest satisfaction.

Key focus areas include Check Owners/guests into their villas and review property amenities., Actively listen and respond positively to guests' questions, concerns, and requests., and Contact other departments to help resolve guest issues..

Successful candidates bring Available To Work Various Shifts and Lift/Carry/Push/Pull Items Up To 25lbs. Important skills include Actively Listen, Respond Positively, Resolve Guest Issues, Answer Telephone Calls, Route Calls, and Welcome Guests.

Skills & qualifications

RequiredNice to have

Skills

Actively ListenRespond PositivelyResolve Guest IssuesAnswer Telephone CallsRoute CallsWelcome GuestsGreet GuestsAnticipate NeedsAddress NeedsInteract ProfessionallyInteract PromptlyContribute to Team GoalsFollow Company PoliciesFollow Safety Procedures

Qualifications

Available to Work Various ShiftsAvailable to Work HolidaysAvailable to Work Weekend DaysReach OverheadReach Below KneesPerform BendingPerform TwistingPerform PullingPerform StoopingStand for Extended PeriodSit for Extended PeriodWalk for Extended Period

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) Match
Tuition Assistance

Full job description

Hourly Rate: $34.18

Hourly Wage: $34.18

Are you looking for a place where meaningful moments are made together?

At Marriott Vacations Worldwide (MVW), w e make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW , you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

  • Competitive Pay

  • Medical/Dental/Vision/401K opportunities

  • Travel discounts

  • Credit Union Membership

  • Tuition Reimbursement

  • Professional Counseling & Family Support

  • Growth and Development Opportunities

  • *Benefit Eligibility will vary by position

S ite Specific Perks

  • Free daily associate meal
  • AAA Four Diamond Resort
  • Complimentary breakroom amenities & soft drinks
  • Bi-monthly and quarterly celebrations and awards
  • Company branded attire for outdoor associates
  • Complimentary work shoes
  • Discounts to onsite food outlets
  • Quarterly team luncheon celebrations and awards
  • Community service opportunities
  • Sustainability awards - Audubon Green Lodging

As a Guest Services Agent , a typical day will include:

  • Checks Owners/guests into their villas for their stay, and reviews property amenities, ser vices, hours of operations, and local areas of interest and activities.

  • Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues .

  • Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc. )

  • Follow s up with Owner/ guests to ensure their requests or problems have been met to their satisfaction. 

  • A nswer s telephone calls and routes calls to the proper department as applicable .   

  • May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

  • Welcome and greet guests and anticipate and address their needs.

  • Interact with colleagues and guests professionally and promptly.

  • Contribute to team goals.

  • Always follow company policies and safety procedures.

To Become a Guest Services Agent at MVW:

  • Available to work various shifts, holidays, and both weekend days.

  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time .

  • Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance .

  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements. 

  • Specific job duties may differ by property, size of team, or facility.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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Front Desk Agent at Marriott Vacations Worldwide | Olive Jobs