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Operations Associate - US

Bhanzu

Bengaluru, Karnataka, IndiaJobPosted 1y agoStill listed 3 days ago

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At a glance

Compensation
No compensation found
Location
Bengaluru, Karnataka, India
Work Authorization
Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Requirements

Credentials this posting asks for.

Bachelor's degree

Job overview

Bhanzu seeks an Operations Associate to serve as the primary point of contact for customers, handling inquiries via phone, email, or chat, and proactively reaching out to build rapport. The role involves identifying needs, proposing solutions, following up on issues, and maintaining deep product knowledge while fostering long‑lasting customer relationships.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceInterpersonal CommunicationsRelationship ManagementMicrosoft OfficeProblem SolvingMultitaskingCRM SoftwareTicketing SystemsWritten CommunicationVerbal CommunicationInterpersonal SkillsConflict ResolutionPatience

Qualifications

Degree in Management, Marketing, Communication or Similar FieldExperience as Relationship Manager or Customer Service or Similar Role

Full job description

About Us:

Through Bhanzu, we aim to eradicate math phobia and encourage careers in math and STEM fields among learners from across the world. Bhanzu is bridging the gap between dreams and competence enabling students to realize their full potential and introduce them to science, coding and AI, through the lens of math.

Job Description

Roles and Responsibilities:

  • Act as a single point of contact and be the face of Bhanzu support for the customers.
  • Respond to customer queries in a timely and accurate way, via phone, email or chat.
  • Proactive outbound calling to build rapport with the customers.
  • Identify customers’ needs and requirements and propose suitable solutions quickly and efficiently by coordination with cross-functional teams.
  • Follow-up with customers to ensure their issues are resolved.
  • Build and maintain long-lasting relationships with existing customers.
  • Maintain a deep knowledge of company products and services.

Requirements:

  • Degree in management, marketing, communication, or a similar field.
  • Experience as a relationship manager, in customer service, or a similar role.
  • Proficiency in Microsoft Office, CRM software and use of ticketing systems.
  • Excellent written, verbal skills and interpersonal skills.
  • Good conflict resolution and problem-solving skills.
  • Ability to multi-task and display patience when handling tough cases.

Note :

  • The candidate should be comfortable working in Night Shift

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