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Customer Experience Specialist- Remote

Bump Boxes

Remote · USJobPosted 7mo agoSeen in employer's feed 3 days ago

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At a glance

Compensation
No compensation found
Location
Remote · US
Work Authorization
Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Job overview

Bump Boxes is hiring a Customer Experience Specialist- Remote. Bump Boxes is seeking a positive, motivated, and energetic Customer Experience Specialist to join their team. This role involves providing exceptional customer service, handling inbound calls, chats, and emails, processing orders, and assisting with data entry. The specialist will also work with management to implement processes for continued growth and promote company products and values.

Key focus areas include Answer inbound customer calls, Provide chat help to customers, and Perform outbound customer follow up.

Important skills include Customer Service, Strong Communication Skills, Excellent Decision-Making Abilities, Relate Well To Customers, Relate Well To Co-Workers, and Respond Appropriately To Direction. Preferred (not required): Providing Exceptional Customer Care, Account Management, Sales, and Tracking.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceStrong Communication SkillsExcellent Decision-Making AbilitiesRelate Well to CustomersRelate Well to Co-WorkersRespond Appropriately to DirectionRespond Appropriately to Constructive CriticismPhone ExperienceProviding Exceptional Customer CareAccount ManagementSalesTrackingAnswering Incoming CallsAnswering TextAnswering EmailsAnswering ChatsUnderstanding Bump Boxes ProductsPromoting Bump Boxes ProductsPromoting Bump Boxes CulturePromoting Bump Boxes ValuesAssessing Unique Needs of CustomersConsultative MethodsHelp Team Members Complete Various TasksMaintaining Strict ConfidentialityFully Utilize SystemsFully Utilize ToolsFully Utilize TrainingFully Utilize ResourcesAssist Other Departments

Qualifications

Regular AttendancePunctuality

Benefits

Medical Insurance

Full job description

At Bump Boxes, we are passionate about our mission: making Mom’s life easier. We work hard to offer unparalleled customer service and amazing products for pregnancy and beyond. We take care of each other and foster an environment of professional development, creative thinking and growth. Bump Boxes is looking for a positive, excited, motivated, outgoing, energetic, health conscious, adventurous, self-motivated, risk-taker with the desire to be a part of something big! We are looking for an amazing Customer Experience Specialist to join our Team immediately.

Responsibilities will include, but are not limited to: answering inbound customer calls, chat help, outbound customer follow up, entering orders, answering emails, data entry, filing duties and other tasks in various computer systems as assigned. This individual will work with management to plan, organize and implement processes that enable our continued growth.

Customer Experience Coordinator Tasks:

  • Providing exceptional customer care in an expedient manner that satisfies individual needs of each customer including but not limited to account management, sales, and tracking.

  • Answering incoming calls, text, emails and chats across multiple platforms

  • Understanding and promoting Bump Boxes products, culture and values

  • Assessing the unique needs of customers using consultative methods and recognizing potential sales opportunities

  • Be willing to help team members complete various tasks to accomplish organizational goals

  • Maintaining strict confidentiality of customer information

  • Fully utilize the systems, tools, training, and resources provided to maximize potential

  • Assist other departments with varies tasks as needed

Requirements

  • Customer service experience (phone experience preferred)

  • Strong communication skills (verbal and written)

  • Excellent decision-making abilities

  • Must be able to relate well to customers and co-workers in an atmosphere of mutual respect, and be able to respond appropriately to direction and constructive criticism from a supervisor

  • Regular attendance and punctuality

Benefits

  • Employee Stock Option Plan

  • Health Insurance

  • Employee Recognition Program

  • Family Friendly Atmosphere

...and the pride of working at the fastest growing company in the region!

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