Medical Receptionist - Family Medicine East Hartford
At a glance
Job overview
Trinity Health is hiring a Medical Receptionist - Family Medicine East Hartford. The Business Services Representative joins the Farmington Primary Care team, serving as the initial point of contact for patients. This role involves greeting patients in person or over the phone, managing appointment scheduling, patient registration, and insurance verification. The representative also collects copays, coordinates pre-authorizations and referrals, and prepares charts to ensure efficient patient visits. Attention to detail and outstanding customer service are essential for supporting providers in delivering high-quality primary care.
Key focus areas include Greets and communicates with patients via phone or in person in a courteous and professional manner, Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting, and Processes calls to ensure patients are transferred to the appropriate staff member/provider.
Successful candidates bring High School Diploma Or Equivalent. Important skills include Keyboard Skills, Windows Based Computer Environment, Microsoft Office Products, Accuracy, Dependability, and Knowledge Of Patient Billing. Preferred (not required): Bilingual Spanish Speaking, Friendly, Organized, and Helping People.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Employment Type: Full time Shift: Day Shift
Description:
Position Purpose:
Are you a friendly, organized professional who loves helping people feel welcomed and cared for? Join our Farmington Primary Care team as a Business Services Representative and become an essential part of our patients’ healthcare experience! As the first point of contact, you’ll create a warm and welcoming environment—whether greeting patients in person or assisting them over the phone. In this key role, you’ll manage appointment scheduling, patient registration, insurance verification, and collect copays and payments at the time of service. You’ll also coordinate pre-authorizations, referrals, and help prepare charts to ensure smooth and efficient visits. Your attention to detail and commitment to outstanding customer service will help keep our practice running efficiently while supporting our providers in delivering compassionate, high-quality primary care to the Farmington community.
What you will do:
- Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.
- Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.
- Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.
- Schedules patient appointments based on department protocols in order to maximize provider productivity.
Minimum Qualifications:
- High school diploma or equivalent
- Experience within a medical office or billing department preferred. Knowledge of patient billing and medical terminology preferred
- Excellent keyboard skills. Requires proficiency in a Windows based computer environment and Microsoft Office products. Accuracy and dependability required. Bilingual (Spanish speaking) preferred.
Position Highlights and Benefits:
- Day Shift. Hours may vary
- Great benefits effective day 1!
- Patient-centric environment
- Career growth and advancement potential
- Diverse and inclusive culture
We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.