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Guest Services Leader

Pilot Company (Pilot Flying J)

Mount Vernon, ILFull-time$16.5–24.87/hrPosted 1mo agoVerified open 5 days ago
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At a glance

Compensation
$16.5–24.87/hr
Location
Mount Vernon, IL
Schedule
Full-time
Work Authorization
Not specified

Job overview

Pilot Company (Pilot Flying J) is hiring a Guest Services Leader. The Guest Services Leader supervises employees and general store operations. This role requires excellent customer service skills to meet customer needs, self-motivation, and the ability to assist managers in maintaining facilities and ensuring smooth operations. The ideal candidate will be knowledgeable about store operations and committed to quality and customer service.

Key focus areas include Supervise employees and store operations, Respond to customer needs and maintain service culture, and Assist managers with tasks to keep facilities running smoothly.

Successful candidates bring Retail Operations Experience, Background Check Required, and Flexible Schedule Availability. Important skills include Calculator Proficiency, Computer Proficiency, and Collaboration. Preferred (not required): Customer Service, Self-Motivated, Store Operations Knowledge, and PFJ Quality Commitment.

Skills & qualifications

RequiredNice to have

Skills

Calculator ProficiencyComputer ProficiencyCollaborationCustomer ServiceSelf-MotivatedStore Operations KnowledgePFJ Quality CommitmentCustomer Focused Culture

Qualifications

Flexible ScheduleBackground CheckPrevious Retail Operations ExperienceWorking Knowledge of Retail Operations

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
401(k) Match
Tuition Assistance

Full job description

Shift Leaders are responsible for supervising employees and general operations of the store. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service.

Pay Rates Starting between: $16.50 - $24.87 / hour

  • Previous experience or working knowledge of retail operations

  • Incredible customer service skills & the ability to help maintain a customer focused culture

  • Must be proficient with a calculator, computer, and other equipment

  • Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives

  • Must be able to work a flexible schedule of nights, days, weekends, and holidays

  • Background check is required

  • Fuel Discount

  • Nation-wide Medical Plan/Dental/Vision

  • 401(k)

  • Flexible Spending Accounts

  • Adoption Assistance

  • Tuition Reimbursement

  • Flexible Schedule

  • Weekly Pay

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