International Help Desk Representative
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At a glance
Job overview
Saia LTL is hiring an International Help Desk Representative. Saia LTL seeks an International Help Desk Representative to assist customers with moving freight outside U.S. borders, resolving requests, providing quotes, securing documentation, facilitating transfers, communicating freight activities, researching discrepancies, building relationships, and tracking reports, all while gaining opportunities for skill development and career advancement.
Key focus areas include Resolve customer requests through various channels of communication, Provide specialty product quotes and pricing updates to international customers, and Secure documentation from customers with international destinations as needed.
Preferred (not required): Customer Service, Sales, and Logistics Services Knowledge.
Skills & qualifications
Skills
Qualifications
Full job description
Ready To Go Further?
Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about.
Position Summary
Assists customers with moving freight outside the United States borders.
Major Tasks and Responsibilities
- Resolves customer requests through various channels of communication.
- Provides specialty product quotes and pricing updates to international customers.
- Secures documentation from customers with international destinations as needed.
- Facilitates the transfer of customers throughout the organization and international carriers.
- Communicates the freight movement activities between locations.
- Researches discrepancies resolves issues and makes recommendations for modifications.
- Builds customer relationships by addressing their operational needs.
- Tracks and monitors reports and documentation from customers and facilities.
Preferred Qualifications
- High school diploma or GED.
- Prior customer service or sales experience.
- Knowledge of logistics services.
- Proficiency in Microsoft Office.
Pay Rate: $19.86 - $22.85 per hour, based on experience
Benefits
At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.
Make Your Move
At Saia, our people are the reason we’ve been successful for over a century in the industry. Together, we’ve created a positive culture that’s driven by our core values – like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we’re always looking for more collaborative and motivated individuals to join our team. So, if you’re ready to put your career on a solid path, let’s go further.
Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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