FRONT END/OFFICE CLERK
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At a glance
Job overview
Kroger Family of Companies is hiring a FRONT END/OFFICE CLERK. The Front End/Office Clerk creates an outstanding customer experience through exceptional service, maintaining a safe and clean environment. This role involves promoting trust and respect, assisting customers with product inquiries, processing transactions, and handling returns and exchanges. The clerk also manages funds, stocks merchandise, and adheres to company policies and safety regulations.
Key focus areas include Promote trust and respect among associates, with a positive attitude., Create an environment that enables customers to feel welcome, important and appreciated., and Gain and maintain knowledge of products sold within the departments..
Successful candidates bring Must Be 18 Or Older. Important skills include Handle Stressful Situations, Effective Communication, and Basic Math. Preferred (not required): Second Language.
Skills & qualifications
Skills
Qualifications
Full job description
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.
RESPONSIBILITIES
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Promote trust and respect among associates, with a positive attitude.
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Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
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Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
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Report pricing and scanning discrepancies to the appropriate manager.
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Process customer transactions quickly, accurately, and efficiently.
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Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures.
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Communicate new and on-going special programs and promotions with customers.
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Follow established policies and procedures (where applicable) for postage stamps, money orders, gift certificates, lottery, Western Union money transfers, and other service desk related procedures.
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Handle funds, coupons, tenders, and other forms of payment according to company policy.
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Stock and inventory department merchandise.
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Maintain an awareness of inventory/stocking conditions to capture ordering system integrity (including Computer Assisted Ordering).
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Label, stock and inventory department merchandise.
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Report product ordering/shipping discrepancies to the department manager.
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Stay current with present, future, seasonal and special ads.
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Adhere to all food safety regulations and guidelines.
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Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
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Notify management of customer or employee accidents.
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Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
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Collaborate with team members to encourage teamwork.
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Adhere to all local, state and federal laws, and company guidelines.
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Must be able to perform the essential functions of this position with or without reasonable accommodation.
QUALIFICATIONS Minimum
Must be 18 or older
Ability to handle stressful situations
Effective communication skills
Knowledge of basic math (counting, addition, subtraction)
Desired
Cashier experience
Self Checkout Attendant experience
Customer Service experience
Second language (speaking, reading and/or writing)
$18.40 - $25.61 per hour
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