Financial Counselor - Day Shift
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Trinity Health is hiring a Financial Counselor - Day Shift. Under general supervision, the Financial Counselor verifies insurance eligibility, assesses patient financial needs, and counsels patients on benefits and co‑payments while handling benefit verification, financial assistance applications, payment plan creation, prior authorizations, and debt‑collection follow‑up.
Key focus areas include Benefit verification: Review insurance plans to determine patient eligibility and coverage for upcoming treatments, Financial assistance applications: Assist patients in completing financial aid applications and necessary paperwork, and Payment plan creation: Set up customized payment plans for patients with high out-of‑pocket costs.
Important skills include Insurance Verification, Medical Office Customer Service, and Hospital Customer Service. Preferred (not required): Benefit Verification, Financial Assistance Applications, Payment Plan Creation, and Prior Authorization Management.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Employment Type: Full time Shift: Day Shift
Description: Job Title: Financial Counselor
Employment Type: Full-Time
Shift: 40hrs/wk, M-F days. Rotating weekends and holidays, per department needs.
Location: Mercy Fitzgerald Hospital
Job Description:
Under general supervision, is responsible for insurance verification and eligibility, assessment of patient financial requirements, counseling patients on insurance benefits and co-payments.
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Benefit verification: Reviewing insurance plans to determine patient eligibility and coverage for upcoming treatments.
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Financial assistance applications: Assisting patients in completing financial aid applications and necessary paperwork to qualify for assistance programs.
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Payment plan creation: Setting up customized payment plans for patients with high out-of-pocket costs.
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Prior authorization management: Obtaining necessary prior authorizations from insurance companies for specific procedures.
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Debt collection follow-up: Contacting patients with outstanding balances to discuss payment options and manage collections process.
Requirements
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HS diploma or equivalency.
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Associate degree (Preferred).
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Minimum 2-4yrs of related experience in insurance verification and medical office/hospital customer service.
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National certification in HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
Position Highlights:
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Comprehensive benefit packages, including medical, dental, vision, mental health, paid time off, 403B, education assistance and voluntary benefits (pet insurance, accident insurance, hospital indemnity and others) available from the first day of employment.
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Work/Life balance with flexible schedules.
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Retirement Savings Program
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Free onsite parking.
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Our mission and core values are what drive each member of Trinity Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all.
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Referral Rewards Program
About us:
Mercy Fitzgerald Hospital is a 178-bed teaching hospital located in Darby, Pa., which offers advanced acute care services in Delaware County and Southwest Philadelphia. Consistently recognized for clinical excellence, Mercy Fitzgerald is proud of our many quality achievements such as: Blue Distinction Center for Cardiac Care, Bariatric Surgery Center of Excellence, Achievement Awards from the American Heart/Stroke Associations and Certified Primary Stroke Center.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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