PM Server
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At a glance
Job overview
Four Seasons is hiring a PM Server. The Server is a key member of the Food & Beverage team, supporting seamless service and enhancing the guest experience. This role involves delivering exceptional service by demonstrating strong menu knowledge, anticipating guest needs, and ensuring personalized and professional interactions. The Server upholds service standards, maintains smooth operations, and contributes to a welcoming atmosphere.
Key focus areas include Maintain a welcoming, professional, and positive environment for every guest, Demonstrate excellent knowledge of food and beverage menu items, including preparation methods, and Provide guests with an excellent dining experience through prompt, accurate, and attentive service.
Successful candidates bring Fluency In English. Important skills include Customer Service, Menu Knowledge, Anticipating Guest Needs, Personalized Service, Professionalism, and Maintaining Smooth Operations.
Skills & qualifications
Skills
Qualifications
Full job description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An urban oasis along the Mississippi. Embrace the pioneering spirit of St. Louis and come explore with us. Our resort-style hotel is set along the banks of the fabled Mississippi River in the heart of downtown’s entertainment district, just steps away from our most recognizable landmark: the shimmering Gateway Arch. Take in the epic views from a private poolside cabana on our Sky Terrace, from a table filled with sharable plates at Cinder House, or from the floor-to-ceiling windows in the comfort of your very own room.
About Four Seasons Hotels and Resorts:
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. At Four Seasons, our company values are much more than a program or a policy; they define who we are and inform the decisions we make. The company's guiding principle is the Golden Rule, and as such Four Seasons strives to have a long-lasting, positive influence on the communities where we operate and on the people we employ and serve around the world.
Sited near the confluence of the Mississippi and Missouri rivers, historic St. Louis continues to invite exploration. Find the luxurious Hotel, a haven of tranquility with epic views of the Gateway Arch, in the heart of downtown's entertainment district, just steps away from Horseshoe Casino, the pulse of St. Louis.
About Ramsay's Kitchen:
World-renowned, Michelin-starred Chef Gordon Ramsay's restaurant, Ramsay's Kitchen, is now located in the Four Seasons Hotel St. Louis! With unforgettable cuisine crafted by Chef Gordon Ramsay paired with the best-in-class service of Four Seasons, your dining experience will be one of a kind. Ramsay's kitchen will offer American-style cuisine with both global and local influences. The partnership of Ramsay's Kitchen and Four Seasons is in perfect harmony inside the walls of Downtown St. Louis, with floor-to-ceiling windows facing the Gateway City Arch.
About the role:
The Server is an essential member of the Food & Beverage team, working in the restaurant to support seamless service and elevate the overall guest experience. The Server is responsible for delivering exceptional service from start to finish by demonstrating strong menu knowledge, anticipating guest needs , and ensuring each interaction feels personalized and professional. This position plays a vital role in upholding service standards, maintaining smooth operations, and contributing to a welcoming and memorable atmosphere. The restaurant embodies all Four Seasons cultural standards while operating under the “Ramsay Standard,” with an emphasis on professionalism and excellence expected in any high-level restaurant or hospitality environment. This role reports to the Restaurant General Manager and is overseen by the Director of Food & Beverage.
What you will do:
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Customer Service: Maintaining a welcoming, professional, and positive environment for every guest
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Comprehension: Demonstrating excellent knowledge of food and beverage menu items , including preparation methods , to e ffectively inform guests
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Customer Satisfaction: Provid ing guests with an excellent dining experience through prompt, accurate , and attentive service , inclu ding conflict resolution when necessary
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Communication/Teamwork: Collaborating with team members to ensure guests are always taken care of
What you bring:
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Ability to work in a fast-paced environment while maintaining strong attention to detail.
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Excellent customer service skills to ensure guests have the best experience possible.
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Capability to maintain a high level of physical mobility .
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Fluency in reading, writing, and spoken English is required .
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Experience in a similar role with a luxury or upscale restaurant is a plus; 1-2 years preferred.
Schedule & Hours:
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This is a part-time position
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The working hours will vary and may include mornings, days, afternoons, and evenings on weekdays and weekends.
What we offer:
Four Seasons believes in offering the best to the best when it comes to employee benefits!
*Lucrative salary!
*An opportunity to be a part of a cohesive team in an inclusive work environment!
*Complimentary and discounted hotel stays around the world!
*Wellbeing and mental health initiatives and focused company!
*Embracement and promotion of diversity in our workplace!
*Complimentary employee meals and beverages!
Learn more about what it is like to work at Four Seasons-visit us:
https://www.fourseasons.com/stlouis/ https://www.fourseasons.com/careers/ https://www.linkedin.com/company/four-seasons-hotels-and-resorts https://www.facebook.com/FourSeasonsJobs https://twitter.com/FourSeasonsJobs
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
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