Client Service Representative
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At a glance
Job overview
VCA Animal Hospitals is hiring a Client Service Representative. The role seeks team‑players who can multitask and deliver high‑level client service to animal patients and owners, handling greetings, phone calls, appointments, payments, education on pet care, and record management while maintaining a clean lobby environment.
Key focus areas include Greet visitors, answer telephones, and check in patients, Schedule and confirm appointments, and Place outbound calls for follow‑ups and reach out to prospective clients.
Important skills include Multitask, Client Service, Customer Service, Scheduling Appointments, Confirming Appointments, and Outbound Calls.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
We are looking for teammates to join our Client Service Representative team. The ideal teammates would be team players, able to multitask, and provide a high level of client service to our wonderful clients and patients.
ESSENTIAL FUNCTIONS:
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Customer service functions, including: greeting visitors, answering telephones, and checking in patients.
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Scheduling and confirming appointments
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Placing outbound calls for follow-ups and reaching out to prospective clients
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Presenting and explaining fees, including processing payments
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Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, vaccines, and flea & tick control)
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Managing medical records, charts, reports, and correspondence
HOSPITAL MAINTENANCE:
General cleaning of lobby, restroom, and front desk
QUALIFICATIONS:
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At least one year of proven experience helping customers
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High School Diploma/GED or equivalent
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Excellent listening and communication skills
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Compassion for pets and people—as well as awareness and understanding of others’ reactions
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Proven decision-making skills to choose the most appropriate course of action
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The ability to integrate new information into problem-solving
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Proficiency in Microsoft Office
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Willingness to work Saturdays
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The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste
SALARY: 18.00-21.00 per hour DOE
BENEFITS:
We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
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