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Spa Sales Associate

Hand & Stone Massage and Facial Spa

Hilliard, OHFull-time$11.5/hrPosted 5y agoVerified open 1w ago
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At a glance

Compensation
$11.5/hr
Location
Hilliard, OH
Schedule
Full-time
Work Authorization
Not specified

Job overview

Hand & Stone Massage and Facial Spa is hiring a Spa Sales Associate. Hand & Stone seeks a Spa Sales Associate to meet membership sales goals, communicate promotions, schedule appointments, and uphold spa cleanliness while delivering excellent customer service and communication.

Key focus areas include Meet membership sales goals, Communicate sales promotions and service options with clients, and Schedule and confirm appointments and balance the daily appointment book.

Successful candidates bring Reliable Transportation. Important skills include Meet Membership Sales Goals, Communicate Sales Promotions, Communicate Service Options, Schedule Appointments, Confirm Appointments, and Balance Daily Appointment Book. Preferred (not required): Retail Computer Systems and Appointment Booking Computer Systems.

Skills & qualifications

RequiredNice to have

Skills

Meet Membership Sales GoalsCommunicate Sales PromotionsCommunicate Service OptionsSchedule AppointmentsConfirm AppointmentsBalance Daily Appointment BookGreet ClientsCheck-in ClientsCheck-Out ClientsLearn Products and ServicesEffective CommunicationClear CommunicationExecute Daily Operational TasksExecute Day-to-Day GoalsExecute PrioritiesUphold Store Cleanliness StandardsCommunicate Changing ScheduleCommunicate Operational NeedsCommunicate With Massage TherapistsCommunicate With EstheticiansMaximize Appointment BookComputer Data EntryRetail SalesProven ResultsWork Flexible HoursCommunicationFast LearnerPositive AttitudeRemain Calm in Fast Pace EnvironmentPositively Communicate With ClientsCheerfully Communicate With ClientsInteract With ClientsComputer ProficiencyStrong Team PlayerMotivated Team PlayerWork IndependentlyOrganizingPrioritizingAttention to DetailMulti-TaskingProblem SolvingCustomer Conflict ResolutionCustomer Service InteractionsSelling MembershipsEducating Clients on Enhanced ServicesPromoting Gift CardsSelling Gift CardsRetail Computer SystemsAppointment Booking Computer Systems

Qualifications

Reliable Transportation2+ Years Customer Service & Retail SalesExperience Using a POS System

Full job description

Massage and Facial Spa Sales Associate

Full-time and Part-time positions available

$11.50 per hour PLUS commission on membership sales!

We offer hourly-rate pay with competitive commissions and bonuses. The hourly pay with successful membership sales commissions is expected to be $14.50-19.50/hour. There is also the potential for position growth to a lead sales associate position.

POSITION SUMMARY

  • Meet membership sales goals

  • Communicate sales promotions and service options with clients

  • Schedule/Confirm appointments and balance the daily appointment book

  • Greet and check-in/out clients before/after their appointment

  • Learn about our products and services for effective, clear communication

  • Execute the daily operational tasks, day-to-day goals, and priorities assigned by management

  • Uphold store cleanliness standards in the entire spa

  • Communicate the continually changing schedule and operational needs with coworkers

  • Communicate with both massage therapists and estheticians to maximize the appointment book

  • Computer data entry

POSITION REQUIREMENTS

  • Retail sales experience with proven results; membership sales is a plus

  • Capability to work flexible hours including nights, weekends, and some holidays

  • Excellent verbal and written communication skills

  • A fast learner with a positive attitude; remain calm in a fast pace environment

  • At ease and very comfortable with positively and cheerfully communicating and interacting with clients on a daily basis

  • Computer proficiency; knowledge of retail/appointment booking computer [Point of Sale (POS)] systems is a plus

  • A strong and motivated team player with an ability to work independently under minimal supervision

  • Exceptional with organizing and prioritizing; attention to detail and multi-tasking

  • Critical thinking skills, including customer conflict resolution

  • Have reliable transportation to/from work

PREFERABLE QUALIFICATIONS

  • 2+ years in customer service & retail sales

  • Experience using a POS system. Are you looking for a dynamic work environment that compensates you for success?

Hand & Stone is the #1 Massage and Facial Spa in the country and is thriving! Our sales associate role involves fun customer service interactions & will introduce you to an exciting entry-level sales experience!

Hand & Stone has over 450 locations nation-wide and is the leader in the spa industry!

We are searching for a Sales Associate with potential growth opportunities for a long term role in a stable and positive environment. Our Sales Associates are our main customer service representatives through both face-to-face and phone interaction with our clients. As the liaison between our clients and our certified massage therapists/licensed estheticians, our sales associates schedule all of the service appointments. They are a critical link for a busy spa's operations!

  • Most importantly, this position entails selling memberships and educating clients on enhanced services and promoting and selling gift cards to our clients. To join our team, please submit a resume!

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