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Executive Administrator

Accor Hotels

New Orleans, LAFull-timeNo compensation foundPosted 1w agoVerified open 6 days ago
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At a glance

Compensation
No compensation found
Location
New Orleans, LA
Schedule
Full-time
Work Authorization
Not specified

Job overview

Accor Hotels is hiring an Executive Administrator. The Executive Administrator oversees elite guest stays from pre‑arrival through departure, determines amenities, and coordinates corporate and ownership requests. They collaborate with department managers to implement guest‑centric experiences, manage the General Manager’s calendar, handle guest communications and complaints, and perform a range of administrative duties while maintaining high professionalism.

Key focus areas include Oversee elite guest stays from pre‑arrival through departure, including room allocation and meet‑and‑greet., Determine and coordinate amenities for elite guests with the management team., and Manage corporate and ownership requests and bookings..

Important skills include Microsoft Word, Excel, PowerPoint, Hospitality Systems, Property Management System, and Email. Preferred (not required): Bilingual Spanish.

Skills & qualifications

RequiredNice to have

Skills

Microsoft WordExcelPowerPointHospitality SystemsProperty Management SystemEmailTypingCopyingFaxingMail HandlingTelephone AnsweringCustomer Comment ManagementEmployee Recognition FacilitationEvent Planning and ExecutionCalendar Management and Meeting BookingRevenue Management Principles and Reports UsageRate and Availability Decision MakingComplaint HandlingGuest Follow‑Up CommunicationReport Generation and Database MaintenanceCommunicationNonverbal CommunicationInterpersonal CommunicationMultitaskingDetail OrientationOrganizational SkillsProfessionalismIntegrityConfidentiality HandlingHigh Level English VocabularyProfessional Writing With Excellent GrammarBilingual SpanishAnticipatory ServiceOutstanding Service Delivery to Customers and Suppliers

Qualifications

College Diploma in Hotel Management or Administration or Related FieldManagerial Experience in Hospitality or Customer Relations or Similar RoleBackground in Food and Beverage or Rooms in Hotel EnvironmentHigh Level English Vocabulary and Professional Writing With Excellent GrammarBilingual in SpanishStrong Administrative Background in Luxury Hotel

Full job description

  • Oversee Elite guests stays; which includes pre-arrival, room allocation, meet and greet upon arrival, and touching base with them through their stay.

  • Determine amenities for all Elite guests and coordinate directly with management team.

  • Coordinate and take ownership of all corporate, ownership requests and bookings.

  • Seeks out opportunities for guest-centric experiences in all outlets of the hotel.

  • Works with the departmental managers to put processes in place to ensure that these opportunities are executed by all employees.

  • Look for new/innovative ways to provide anticipatory service.

  • Coordinate among all departments for seamless execution of service

  • Administrative Responsibilities include

  • Manage and respond to customer comments received via the various platforms such as the electronic questionnaire system and social networks, etc.

  • Facilitate recognition of employees based on guest feedback

  • Coordinate and assist in the planning and execution of certain guest and employee relations events.

  • Support the management of the General Manager's calendar including booking of meetings, etc.

  • Perform administrative skills such as e-mailing, typing, copying, faxing, opening and sorting mail, coordinating appointments for General Manager, and answering telephones according to Fairmont standards

  • Assist in reviewing guest reservations requests and correspondence via Executive Office, using property management system and revenue management principles and reports to make rate and availability decisions

  • Handle complaints in the absence of the General Manager and Hotel Manager and inform them of action taken and follow up required.

  • Assist with follow ups to guests on behalf of the General Manager.

  • In addition, the Executive Admin provides a variety of reports and maintains multiple informational databases

  • Excellent computer skills, including a working knowledge of MS Word, Excel, and Power Point, and hospitality systems;

  • Background in food and beverage and/or rooms in a hotel environment

  • We are looking for individuals who have a strong administrative background, preferably in a similar role in a luxury hotel.

  • Excellent verbal and nonverbal communication skills and interpersonal skills is a must.

  • Successful candidate must work well under pressure, be able to multitask and have strong detail oriented and organizational skills.

  • High level of professionalism and integrity while preserving the confidentiality of the office;

  • Attention to detail and ability to multitask in a dynamic and open work environment;

  • Interest and ability to provide outstanding service to our internal and external customers and our suppliers, and anticipate their needs;

  • High level of vocabulary in English, and be able to write in a stylish, professional manner, with excellent grammar, Bilingual in Spanish preferred;

  • Previous managerial experience in a hospitality and/or customer relations or a similar role required.

  • College diploma in hotel management, administration or related field. All your information will be kept confidential according to EEO guidelines.

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