Knowledge Base Specialist (remote eligible)
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Job overview
Dollar Tree / Family Dollar is hiring a Knowledge Base Specialist (remote eligible). The Knowledge Base Specialist at Dollar Tree will maintain and enhance the HR knowledge base, creating, editing, and publishing articles while ensuring accuracy, compliance, and user‑friendly organization for employees.
Key focus areas include Develop and maintain an organized and user‑friendly HR knowledge base, Research and compile accurate HR policies, procedures, and benefits information, and Write clear and concise content for the knowledge base.
Important skills include Content Writing, Organizational Skills, Time Management, Analytical Skills, Problem-Solving Skills, and Communication. Preferred (not required): Information Architecture, Auditing, Troubleshooting, and HR Trends Knowledge.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Who We Are:
At Dollar Tree, we make a difference in the lives of our customers every day by exceeding their expectations and delivering value – it’s what our business is built on. Our associates play an important role in this commitment by embracing change and showing up for their teams and their communities.
We see an exciting path forward as our company continues to grow and transform – and we know that this path starts with you.
Join our team today and discover The Value of You.
About Your Role:
The Knowledge Base Specialist will play a vital role in maintaining and enhancing Dollar Tree's HR knowledge base, ensuring employees have access to the latest information and resources they need to succeed. They will be responsible for creating, editing, and publishing HR knowledge base articles, as well as preserving the overall quality and accuracy of the knowledge base.
Specific responsibilities include but not limited to:
- Develop and maintain an organized and user-friendly HR knowledge base, utilizing best practices in information architecture and organization.
- Research and compile accurate and up-to-date information on HR policies, procedures, benefits, company announcements, and other relevant topics.
- Write clear and concise content for the knowledge base, ensuring it's easily understood by a diverse audience.
- Conduct regular audits and updates of the knowledge base content to maintain its accuracy and relevance.
- Collaborate with HR colleagues to gather and incorporate new information and feedback.
- Troubleshoot user inquiries and provide accurate and timely responses via the knowledge base or other channels.
- Stay abreast of emerging HR trends and best practices, continually evolving the content and format of the knowledge base.
- Support the development and implementation of new HR initiatives by providing relevant knowledge base resources.
- Maintain a strong understanding of relevant compliance regulations and ensure their accurate representation in the knowledge base.
Minimum Requirements/ Qualifications:
- Minimum of 3 years of experience working with HR information systems and knowledge bases.
- Proven ability to research, compile, and write clear and concise documentation.
- Excellent organizational and time management skills.
- Strong analytical and problem-solving skills.
- Experience with content management systems and knowledge base authoring tools is a plus.
- Excellent communication and interpersonal skills.
Preferred Qualifications:
- Bachelor’s Degree Start Rate = $75,000-$85,000 based on experience plus 10% bonus.
Your Perks and Benefits:
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:
- Employee Assistance Program
- Retirement plans with matching contribution
- Employee Stock Purchase Program
- Educational Assistance
- Access to PerkSpot, an employee discount platform for goods and services
- And much more!
Dollar Tree is an Equal Opportunity Employer committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at the discretion of Dollar Tree. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.
Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment at Dollar Tree, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.
Full time
500 Volvo Parkway,Chesapeake,Virginia 23320
People Technology
Dollar Tree
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