Shared Services Technical Training Lead

Job Type:

Regular

Work Location:

Client Support Center - Southlake, TX 76092

Overview:

2020 Companies is now hiring for a remote Technical Training Lead

The Technical Training Lead supports the Shared Services Training organization by creating, maintaining, and distributing high-quality training content for 2020 Companies' client programs and onboarding initiatives. This role partners closely with the Technical Training Manager, Account Managers, Project Coordinators, and the Onboarding team to develop instructional materials, surveys, SCORM modules, videos, and onboarding resources that prepare field representatives and employees for successful execution.

The Technical Training Lead is expected to manage multiple training assignments simultaneously while maintaining high standards of quality, consistency, and responsiveness. This role plays a key part in supporting field readiness, onboarding success, standardized documentation, and continuous improvement across all client programs.

What's in it for you?

• Work remotely, from home
• Health/Dental/Vision benefits
• 401K Program with matching
• Paid Time Off
• Paid Holidays
• Partial mobile reimbursement
• Scholarship opportunities for employees and direct family members
• Employee Assistance Program
• Leadership Development Program
• Employees' special pricing for multiple clients

Job Description:

Key Responsibilities

• Monitor communications from Account Managers regarding new and existing projects
• Attend project kickoff meetings to gather training requirements
• Develop and maintain professional instructional guides using standardized templates
• Design field-ready PDF instructions and technical job aids
• Create, edit, and maintain instructional videos from field recordings and digital assets
• Assist with SCORM module creation, publishing, and maintenance
• Develop technical and foundational training content for field representatives
• Build and maintain project surveys supporting client execution requirements
• Maintain the Training Tracker to ensure project transparency
• Update training materials based on client changes and field feedback
• Maintain the SharePoint content library and version control
• Monitor training assignments and completion reporting
• Assist with Teams channel moderation and onboarding support
• Collaborate with the Technical Training Manager on workload priorities
• Recommend improvements to training documentation, workflows, and instructional content
• Support cross-functional teams to ensure successful project execution

Qualifications

• 3–5 years of experience in Training, Instructional Design, Project Coordination, Client Services, or a related field
• Experience creating technical documentation, instructional guides, or training materials
• Strong written and verbal communication skills
• Excellent organizational skills with exceptional attention to detail
• Ability to manage multiple concurrent assignments and deadlines
• Strong collaboration and relationship management skills
• Experience using Microsoft Office Suite, including Excel
• Experience with Canva, Adobe Creative Suite, Articulate SCORM, Synthesia, SharePoint, or similar content creation tools is preferred
• Video editing experience preferred
• Creative problem-solving skills with a continuous improvement mindset

Success Metrics

Success in this role may be measured by:

• Accuracy and quality of instructional materials
• Timely completion of assigned training deliverables
• Survey quality and standardization
• SCORM module completion and publishing
• Training documentation accuracy
• Content library maintenance
• Onboarding support effectiveness
• Cross-functional collaboration
• Responsiveness to project needs
• Continuous improvement of training materials and processes

Work Environment

This role operates in a fast-paced, collaborative environment supporting enterprise client programs, onboarding initiatives, and field execution. The ideal candidate is highly organized, detail-oriented, creative, and comfortable managing multiple priorities while producing high-quality training materials that support operational excellence.

What You Can Expect From 2020 Companies We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.