Field Services Representative I Install - Indirect
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Builders FirstSource Inc is hiring a Field Services Representative I Install - Indirect. The Field Services Representative I Install addresses construction service and product issues at customer sites. This role investigates company building workmanship and products, recommends repairs or replacements, and negotiates third-party adjustments. The representative also inspects completed work for quality and plans their own work efficiency to meet productivity goals. This position is considered entry-level with on-the-job training available.
Key focus areas include Investigate/examine the condition of company building workmanship and products on customer sites, Report findings to the Customer Service team, and Recommend replacement or repair of defective products based on customer service guidelines.
Successful candidates bring High School Diploma Or General Education Degree (GED) Or Equivalent Combination Of Education And Experience and Valid Driver's License. Important skills include Knowledge Of Company Products, Knowledge Of Company Product Pricing, Discount And Estimating Formulas And Guidelines, Attention To Detail, Basic Math And Measurement Skills, Communication, and Interpersonal Skills.
Skills & qualifications
Skills
Qualifications
Full job description
Job Duties
Ignite your career at Builders FirstSource, America's largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, you'll be equipped with all the tools, training, and resources you need, and you'll be empowered to try new things, gain new experiences, and build a career with unlimited horizons.
PURPOSE
Addresses construction service and product issues at the customer's site in order to ensure that customer complaints regarding the quality and reliability are resolved in the most efficient and cost-effective manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Investigates/examines the condition of company building workmanship and products on the customer's site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service team on findings.
Recommends replacement or repair of defective products based on customer service guidelines related to efficiency and cost effectiveness.
Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence.
Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
MINIMUM REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
High school diploma or General Education Degree (GED), or equivalent combination of education and experience. This position is considered entry level with on-the-job training available.
COMPETENCIES
Knowledge of company products
Knowledge of company product pricing, discount and estimating formulas and guidelines
Strong attention to detail
Knowledge of basic math and measurement skills
Good communication and interpersonal skills
Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program
Valid Driver's License
WORK ENVIRONMENT / PHYSICAL ACTIVITY
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Subject to both typical office environment and outside locations with temperature and weather variations.
Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
Work is performed on both company and customer sites and involves driving to customer locations.
Subject to both typical office environment and outside locations with temperature and weather variations.
May involve walking on uneven ground of a potential customer construction site.
At BFS, we want you and your career to be greater than what you ever could have expected. Our supportive, people -first culture will build you up and empower you to do more, be more, and become better every day. Join us and see what's possible when you can rise to new challenges, learn new skills, and add to your career tool belt every day.
In addition to the base wage listed, team members are also eligible to earn an additional incentive subject to changes in plan design and documents and in accordance with applicable law. Eligibility and the amount of the incentive varies based on the terms and conditions of the locations' active incentive plan for the respective year.
At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple - provide great plans that help you and your family to live happier, healthier and more secure lives. To view all our benefit offerings click here www.bldrbenefits.com.
Please note that due to the volume of applications received, we are unable to respond to individual inquiries about the status of your application.
"Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email: [email protected]. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening."
Minimum Education Required
High School Diploma or Equivalent
Minimum Experience Required
None
Shift
First (Day)
Number of Openings
1
Public Transportation Accessible
Yes
Veterans Encouraged to Apply
No
Physical Required
Yes
Drug Test Required
Yes
Compensation
$11.41 / Hourly
Postal Code
55016
Job Type
Full Time
Place of Work
On-site
Requisition ID
50346
Job Benefits
Not specified
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