Order Management (OM) Agent
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At a glance
Job overview
Expeditors International is hiring an Order Management (OM) Agent. The Order Management Agent ensures smooth and timely freight process flow, accurate data entry, and efficient tracking of Order Management files. This role involves interacting with customers to arrange international shipments, meeting compliance standards, and following standard operating procedures to achieve KPI standards.
Key focus areas include Ensure smooth and timely freight process flow, Ensure accurate and timely data entry into our operating system, and Track and trace Order Management files.
Successful candidates bring 6 Months To 1 Year Related Experience and Fluent English. Important skills include Data Entry, Track And Trace, Client And Vendor Billing, Customer Service Standards, Compliance To Regulations, and Operational Process Standards (OPS). Preferred (not required): Ocean Documentation Process.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Major Duties and Responsibilities
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operating system
- Track and trace Order Management files
- Ensure timely clearance and delivery of freight to customer for Import shipments
- Ensure documents are sent timely and arrival notices communicated to destination for Export shipments
- Ensure accurate and timely client and vendor billing
- Interact with our customers in arranging their international shipments, meeting customer service standards.
- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
- Understand department process flow, constantly looking for areas of improved efficiency
- Ensure all customers standard operating procedures are followed and updated in the DLSOP
- Meet KPI standards, as per the company's procedures
- 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
- Understanding of ocean documentation process a plus
- Pro-active, strong organizational skills
- Good computer skills (Excel, Word, PowerPoint)
- Hazardous Materials certification (preferred)
- Fluent in English
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
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