Microcomputer Technical Support Specialist 0826-0007
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Erie 1 BOCES is hiring a Microcomputer Technical Support Specialist 0826-0007. The Microcomputer Technical Support Specialist works for Erie 1 BOCES in West Seneca, NY, providing design, development, installation, and maintenance of computer software and network systems in school environments, traveling to sites and supporting users while adhering to civil service qualifications.
Key focus areas include Design, develop, install, implement, support, and maintain computer software applications and operating systems, Generate incident tickets and follow up to close assigned calls, and Monitor, configure, and tune LANs or LAN applications for optimal performance.
Important skills include Computer Software Applications, Operating Systems, Vendor Supplied Software, LAN/WAN Operations, Incident Ticket Generation, and LAN Configuration.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Location: Erie 1 BOCES Technology Services TS Field Technical Services E1 E1B Education Campus West Seneca, NY Assignment: Itinerant Hours: 8:00AM – 4:00PM
Hourly Rate: $33.36/hr PLUS generous benefits package
Annual Education Stipends: $500 for Associates Degree/Accredited Training Program Certification or $1000 for Bachelors Degree or $1500 for Masters Degree
Generous Benefits Package including but not limited to the following: Employment - Erie 1 BOCES (https://www.e1b.org/en/about-us/employment.aspx#Great-Benefits)
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15 Paid annual Holidays
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Generous Paid Personal/Sick time
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Generous Paid vacation days
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Premium Health and Dental plans (E1B pays 85%)
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Life insurance at NO cost to you
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FSA plan
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Commitment to Diversity, Equity, and Inclusion
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NYS Retirement System
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403b AND 457 retirement plans
Job Responsibilities:
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Responsible for the design, development, installation, implementation, support and/or maintenance of computer software applications, operating systems. Installs, customizes and maintains vendor supplied software or LAN/WAN operations
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Generates incident tickets as required. Follows-up on and closes all assigned calls
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Monitors, configures and tunes LANs or LAN applications for optimal performance. Organizes and prepares LAN documentation
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Assists in the training and instruction of users in LAN operating systems and/or LAN applications
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Performs troubleshooting for computer equipment use in the delivery of BOCES services
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Installs, troubleshoots, supports and maintains communications software (used to connect to the enterprise server, dial-ups, et. al.). Provides related user training for such applications
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Evaluates the network and makes recommendations to the Senior Microcomputer Technical Support Specialist and to the Supervisor, Microcomputer Technical Support Specialist
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Acts as liaison between the WNYRIC and the customer (School District) regard to in networked hardware, software and application issues
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Undertakes physical activities such as keyboarding, lifting, driving a motor vehicle, and tasks related to the installation, troubleshooting and support for computer devices
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Works in schools where students (children), teachers and administrators are present
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Travels to building sites, within assigned districts; holds and maintains a valid New York State driver’s license, and has a reliable vehicle to travel to assigned work locations
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Completes and submits official forms, time sheets and billing reports, in a timely manner
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Maintains communications with supervisors and team members (electronic mail, voice mail, etc.)
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Familiar with setup and use of Active Directory, Netware (Novell), Windows, Ethernet, TCP/IP, electronic mail (Lotus Notes et al), PCs, MACs and other technologies, as required by specific assignment
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Other duties may be assigned that are relevant to the civil service job description for this title
Job Qualifications
Minimum Civil Service Qualifications:
A) Graduation from a regionally accredited or New York State registered four (4) year college or university with a Bachelor’s degree and two (2) years of experience in computer programming which included, at least, one (1) year of experience in programming and/or maintenance of vendor supplied operating software; or;
B) Graduation from a regionally accredited or New York State registered two (2) or four (4) year college or university with an Associate’s degree in Data Processing, Computer Science, Business Administration or related field and four (4) years of data processing experience, two (2) years of which, included computer programming, and at least, one (1) year of experience in programming and/or maintenance of vendor supplied operating software; or;
C) Graduation from high school or possession of a high school equivalency diploma and six (6) years of data processing experience, two (2) years of which, included computer programming, and at least one (1) year of experience in programming and/or maintenance of vendor supplied operating software; or;
D) An equivalent combination of training and experience as defined by the limits of (A), (B), and (C).
APPLICATIONS WILL BE ACCEPTED THROUGH AUGUST 26,2026
Position Start Date:09/21/2026
Application Deadline:08/26/2026
Civil Service Title: Microcomputer Technical Support Specialist
Job Number: 0826-0007
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