Human Resources Manager

We’re People People. Are you?

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

As the Human Resources Manager, you’ll play a key role in creating that experience for our employees every single day.

This is an exciting opportunity for an HR professional who loves building relationships, solving problems, supporting leaders, and creating positive employee experiences in a fast-paced hospitality environment. You’ll partner closely with hotel leadership and employees across all departments to support the full employee lifecycle — from recruitment and onboarding to employee relations, engagement, performance management, compliance, and development.

If you’re approachable, organized, solutions-focused, and passionate about people and culture — we’d love to meet you.

What you’ll be doing What you’ll be doing

• Support day-to-day Human Resources operations for the hotel, ensuring a positive and engaging employee experience.

• Partner with department leaders on recruitment, interviewing, hiring, onboarding, retention, and workforce planning initiatives.

• Provide guidance and support on employee relations matters including performance management, coaching conversations, investigations, corrective actions, accommodations, and conflict resolution.

• Help drive employee engagement, recognition, training, culture, and team member communication initiatives.

• Support compliance with federal, state, and local employment laws, HR policies, labor regulations, and company procedures.

• Maintain employee records, HR documentation, reporting, audits, and HRIS system updates with accuracy and confidentiality.

• Assist with leave management, benefits support, payroll coordination, and employee inquiries.

• Partner closely with Talent Acquisition, Payroll, Benefits, and Operations teams to support business needs and staffing priorities.

• Monitor turnover trends, staffing challenges, and employee feedback to identify opportunities for improvement.

• Support training and development initiatives including onboarding, leadership development, and compliance training.

• Help foster an inclusive, collaborative, and positive workplace culture aligned with Sonesta’s People People philosophy.

• Assist with HR projects, process improvements, and employee experience initiatives that support operational success.

• Any other duties as assigned.

What great looks like

• Bachelor’s degree in Human Resources, Business Administration, Hospitality Management, or related field preferred.

• 3+ years of Human Resources experience, ideally within hospitality, hotels, retail, healthcare, restaurants, or other fast-paced service environments.

• Strong knowledge of employee relations, HR compliance, recruitment, onboarding, performance management, and employment law.

• Experience supporting high-volume operational teams and partnering with frontline leaders.

• Working knowledge of HRIS systems such as Workday and familiarity with HR reporting and analytics.

• Excellent communication, interpersonal, and conflict resolution skills.

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

• Ability to handle sensitive and confidential information with professionalism and discretion.

• Collaborative, positive, and solutions-oriented mindset with a strong customer service approach.

• SHRM Certification, or hospitality HR experience preferred.

• A passion for hospitality, people leadership, employee engagement, and creating exceptional workplace experiences.

Anticipated Pay Range & Additional Job Information $78,000 - $95,000K. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific/overall experience.

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here’s a snapshot of what we offer:

• Medical, Dental & Vision Insurance

• Health Savings Account (HSA) with Company Match

• 401(k) Retirement Plan with Company Match

• Paid Vacation & Sick Time

• Paid Parental Leave

• Company-Paid Life Insurance

• Company-Paid Short-Term & Long-Term Disability

• Hospital Indemnity, Critical Illness & Accident Insurance

• Educational Assistance

• Sonesta Hotel Discounts (yes, you’ll want to use these ✈️)

• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Before You Apply

To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.