Assistant Club Manager
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At a glance
Job overview
Planet Fitness is hiring an Assistant Club Manager. The Assistant Club Manager helps oversee gym operations to ensure an exceptional member experience and a financially successful club. This role involves assisting with staff management, member service oversight, and maintaining facility cleanliness. The Assistant Club Manager also handles front desk activities, including new member sign-ups and tours.
Key focus areas include Assist in recruiting, hiring, training and developing staff., Assist in maintaining a welcoming atmosphere for all members, prospective members and guests., and Assist with Staff Management and provide backup support to Club Manager..
Successful candidates bring High School Diploma/GED Equivalent, Must Be 18+, and Experience Working As Member Service Representative At Planet Fitness. Important skills include Superior Customer Service, Supervisory Skills, Diplomacy, Listening Skills, Basic Computer Proficiency, and Microsoft Suite.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Benefits:
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Dental insurance
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Employee discounts
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Free uniforms
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Health insurance
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Vision insurance
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Wellness resources
Job Summary The Assistant Club Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. Essential Duties and Responsibilities
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Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
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Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
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Assist with Staff Management and provide backup support to Club Manager as needed.
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Assist in scheduling and supervising staff.
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- Member service oversight - Ensuring staff is providing a superior customer experience at all times.
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- Assist in resolving or escalating employee issues or concerns.
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Involved in all front desk related activities including:
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Answer phones in a friendly manner and assist callers with a variety of questions.
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- Check members into the system.
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- New member sign-up.
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- Take prospective members on tours.
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- Facilitate all member requests, issues and questions.
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Assist in overseeing cleanliness and maintenance of facility.
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Assist in ordering of supplies using specific budget based on club requirements.
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Assist in tracking statistics and reports (weekly, monthly, and annually).
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Backup support for any employee who is absent. Qualifications/Requirements
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Superior customer service skills, preferably in the fitness industry
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Experience working as a Member Service Representative at Planet Fitness
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Solid supervisory, diplomacy and listening skills
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Basic computer proficiency (Microsoft Suite and Apple)
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Hard working, enthusiastic and energetic!
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Strong problem resolution skills
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Current CPR Certification preferred
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Tanning Operator Certification preferred
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High school diploma/GED equivalent required
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Must be 18 year of age or older Physical Demands
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Continual standing and walking during shift
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Continual talking in person or on the phone during shift
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Must be able to occassionally lift up to 50 lbs
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Will dilute and utilize chemicals for cleaning and sanitization
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