Ocean Import Agent
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At a glance
Job overview
Expeditors International is hiring an Ocean Import Agent. The Ocean Import Agent ensures a smooth and timely freight process, meeting customer expectations and maintaining accurate data entry. This role involves tracking ocean import files, managing documentation for customs, and handling client and vendor billing. The agent also interacts with customers to arrange international shipments and contributes to supplier relationships.
Key focus areas include Ensure smooth and timely freight process flow meeting customer expectations, Ensure accurate and timely data entry into our operational system, and Track and Trace Ocean Import Files daily.
Successful candidates bring 6 Months To 1-Year Related Experience, Effective Interpersonal Skills, and Pro-Active Strong Organizational Skills. Important skills include Data Entry, Track And Trace, Customer Interaction, Supplier Relationship Management, Compliance, and Operational Efficiency. Preferred (not required): Ocean Documentation Process.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
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Ensure smooth and timely freight process flow meeting customer expectations
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Ensure accurate and timely data entry into our operational system, per Operational Performance Standards (OPS)
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Track and Trace Ocean Import Files daily
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Utilize Department Workflow
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Ensure documents are sent to a customer or broker for customs purposes.
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Ensure accurate and timely client and vendors billing, within Expeditors and customer standards.
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Interact with our customers in arranging their international shipments, meeting customer service standards.
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Contribute to maintaining good relationships with suppliers (Shipping lines, trucking companies, CFS, etc.).
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Always meet compliance with regulations internal and external in accordance with government regulations. No fines, penalties or late filing.
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Understand department process flow, and look for best practices to improve operational efficiency and productivity
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Ensure all customers standard operating procedures in place and updated in the DLSOPs. Review and update monthly.
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Meet KPI standards in accordance with the Company’s procedures
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Timely responses to emails (within 24 hours) and voicemails (within 1 hour) (internal and external)
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Escalation of problems to Management when necessary
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6 months to 1-year related experience and/or training; or equivalent combination of education and experience.
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Understanding of ocean documentation process, a plus.
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Effective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results.
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Pro-active, strong organizational skills.
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Good computer skills (Excel, Outlook).
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Types at least 40 Words Per Minute Reporting Structure
Ocean Import Lead Agent, Supervisor and Manager
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Meets company standards of 52 hours training per year per employee.
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Attend training classes when required.
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Complete mandatory training when required. Culture:
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Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
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Paid Vacation, Holiday, Sick Time
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Health Plan: Medical, Prescription Drug, Dental and Vision
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Life and Long-Term Disability Insurance
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401(k) Retirement Savings Plan (US only)
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Employee Stock Purchase Plan
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Training and Personnel Development Program
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All your information will be kept confidential according to EEO guidelines.
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