Desktop Support Technician
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At a glance
Job overview
Insight Global is hiring a Desktop Support Technician. Insight Global is seeking a fully on-site Desktop Support Technician for a local client responsible for providing technical assistance to end users, maintaining desktop systems, and ensuring smooth day-to-day IT operations. The role involves supporting users, managing accounts, and documenting issues.
Key focus areas include Provide Tier 1 technical support for desktops, laptops and mobile devices, Diagnose and resolve hardware, software, and network issues in a timely manner, and Install, configure, and maintain Windows operating systems and standard business applications.
Important skills include Windows Operating Systems, Active Directory, Office 365, Basic Networking Concepts, Ticketing Systems, and Troubleshooting.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
Description:
Insight Global is seeking a fully on-site Desktop Support Technician for a local client responsible for providing technical assistance to end users, maintaining desktop systems, and ensuring smooth day-to-day IT operations.
Responsibilities:
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Provide Tier 1 technical support for desktops, laptops and mobile devices
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Diagnose and resolve hardware, software, and network issues in a timely manner
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Install, configure, and maintain operating systems (Windows) and standard business applications
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Manage user accounts, permissions, and access in Active Directory and related systems
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Support onboarding and offboarding processes, including equipment setup and account provisioning
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Document issues, resolutions, and processes in the ticketing system(ServiceDesk)
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Collaborate with other team members to escalate and resolve complex issues
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Perform routine maintenance, updates, and system checks
Assist with IT projects such as system upgrades, deployments, and migrations
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
Qualifications:
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1-2 years of experience in desktop support or a similar IT role
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Strong knowledge of Windows operating systems
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Experience with Active Directory, Office 365, and basic networking concepts
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Familiarity with ticketing systems(ServiceDesk preferred)
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Solid troubleshooting and problem-solving skills
Excellent communication and customer service abilities
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