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LOSS PREV/CUSTOMER ENGAGEMENT SPEC

Kroger Family of Companies

Portland, ORJobPosted 2mo ago

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At a glance

Compensation
No compensation found
Location
Portland, OR
Work Authorization
Not specified

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Job overview

Kroger Family of Companies is hiring a LOSS PREV/CUSTOMER ENGAGEMENT SPEC. The Loss Prevention/Customer Engagement Specialist provides customer service by acknowledging customers, answering questions, and assisting with electronic article surveillance devices. This role monitors the Greeter Kiosk and demonstrates the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Key focus areas include Model customer 1st behavior; deliver and encourage other associates to deliver excellent customer service, Acknowledge customers in a friendly manner as they enter and exit the store, and Maneuver in the store's entry and exit areas.

Successful candidates bring High School Diploma or GED, Strong Attention To Detail, and Confidentiality Protection Ability. Important skills include Customer Service, Attention To Detail, Maintain Confidentiality, Work In A Fastpaced Environment, Work Within Strict Time Frames, and Problem Solving. Preferred (not required): Speak A Second Language, Kroger Policies, Kroger Procedures, and Kroger Organizational Structure.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceAttention to DetailMaintain ConfidentialityWork in a Fastpaced EnvironmentWork Within Strict Time FramesProblem SolvingDraw ConclusionsSpeak a Second LanguageKroger PoliciesKroger ProceduresKroger Organizational Structure

Qualifications

High School Diploma or GED

Full job description

Provide customer service by acknowledging customers as they enter and exit the store, answer questions, assist with deactivation of electronic article surveillance devices, and monitor the Greeter Kiosk. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. RESPONSIBILITIES - Model customer 1st behavior; deliver and encourage other associates to deliver excellent customer service

  • Acknowledge customers in a friendly manner as they enter and exit the store

  • Maneuver in the store's entry and exit areas

  • Politely ask customers to see their receipt for non-bagged items and direct customers to registers when non-bagged items are observed

  • Respond to activations of Electronic Article Surveillance (EAS) systems

  • Assist customers with deactivation of EAS devices

  • Answer customer questions concerning the location of items or sections within the store

  • Direct communication with the district Asset Protection (AP) manager/district AP specialists to report suspicious behavior

  • Assist customers with bascarts that may lock up with Purcheck

  • Report safety concerns to supervisor

  • Comply with corporate policies and promote/follow company initiatives

  • Maintain flexibility to work any shift

  • Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

High School Diploma or GED

Strong attention to detail

Demonstrated ability to maintain confidentiality and protect sensitive information

Ability to work in a fastpaced environment

Ability to work within strict time frames/resolute deadlines

Strong critical thinking skills, attention to detail and ability to draw conclusions

Desired

Ability to speak a second language

Knowledge of Kroger policies, procedures, and organizational structure

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